Karen Champagne

As the Executive Assistant, you will wear many hats. There were over 400 in our IT department, so you interacted with a lot of employees on a daily basis. Some just needing someone that would listen to problems with work, some advice on personal issues, and some asking questions regarding policies and procedures.

I dealt with all of the paperwork for exiting employees, making sure all security had been removed, credit cards turned in and canceled, and if they were able to return to the building.

I processed all of the IT invoices on a monthly basis, scheduled airline, hotels for foreign and domestic trips. I was responsible for booking education and conferences along with the travel. I scheduled travel for inventory 2- 4 times a year, booking travel, making sure their hotel's were paid and obtaining per diem before they traveled. On their return, entering out of pocket expenses for reimbursement. I answered the phone, took messages, tried to solve any issues I knew I could take care of. I assisted vendors with any problems they had, took care of the mail for the VP, answered incoming and outgoing correspondence. I helped organized parties for our IT group, i.e. Christmas lunch, Thanksgiving lunch. For different holidays, we would make sure we celebrated with cookies, candy, ice cream to keep morale up.

On the Supply Chain side, I would book their education, conferences, travel to DC's just like I did for I.T. I did process some of their billing, but most of the purchases were purchased using purchase orders. This way we paid the invoices on a 60 day term instead of 45. I was in charge of reissuing 4 series gift cards that were not secure. A customer would send in the gift card and I would research to make sure fraud had not already taken place and issue a secured card for the customer to use on on-line purchases or purchases in the store. During Covid, everyone decided to clean out drawers, so there were a lot of cards coming in for replacement.

I was responsible for booking conference rooms for weekly or spur of the moment meetings for the VP.

• Carried out day-to-day duties accurately and efficiently.
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.