Karen Chapin
Seattle,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Payroll Specialist
Expeditors International Of Washington Inc
01.2022 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
After School Program Supervisor
Bellevue Montessori School
09.2019 - 01.2022
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Managed behavioral issues and used positive behavior strategies for groups of up to 25 students.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.
- Addressed diverse learning needs by adapting lesson plans to accommodate different learning styles and abilities.
Associate House Parent
Eastside Academy
05.2016 - 07.2019
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Developed strong partnerships with community resources to provide additional support services for resident needs.
- Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
- Participated in professional development opportunities to stay current on best practices within the residential care field.
- Assisted residents in setting personal goals, while offering guidance on overcoming challenges to achieve desired outcomes.
- Contributed insights during team meetings about resident needs, progress, challenges, and potential solutions for improved outcomes.
- Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
- Maintained a safe living space by conducting regular safety checks and adhering to established guidelines and protocols.
- Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
- Established a nurturing environment by developing strong relationships with residents and providing emotional support.
- Collaborated with fellow staff members for smooth transitions and continuity of care between shifts and during changes in residence.
- Provided emergency response during shifts and when on-call.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Barista
Top Pot Doughnuts
08.2015 - 02.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Child Drop In Center Staff
Ymca Of Greater Seattle
10.2010 - 08.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Participated in team-building activities to foster teamwork and collaboration.
Education
Bachelor of Arts - Comminications
Seattle Pacific University
Seattle, WA06-2015
Skills
- New hire processing
- Payroll administration
- Payroll administration experience
- Interpersonal and written communication
- Employee file maintenance
- Exceptional Microsoft Excel skills
- Project management
- Telephone and email etiquette
- Payroll auditing
- Billing
- Excellent writing skills
- Diplomatic
Languages
Spanish
Elementary
Timeline
Payroll Specialist
Expeditors International Of Washington Inc
01.2022 - Current
After School Program Supervisor
Bellevue Montessori School
09.2019 - 01.2022
Associate House Parent
Eastside Academy
05.2016 - 07.2019
Barista
Top Pot Doughnuts
08.2015 - 02.2016
Child Drop In Center Staff
Ymca Of Greater Seattle
10.2010 - 08.2015
Bachelor of Arts - Comminications
Seattle Pacific University
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