Karen Charlton
Senior Investigator
San Francisco,CA - California
Summary
Accomplished EEO Programs Senior Specialist with a proven track record at the San Francisco Department of Human Relations, demonstrating exceptional analytical skills and relationship building. Enhanced investigation efficiency and case resolution through meticulous attention to detail and adaptability. Expert in developing strategies and conducting thorough analyses, ensuring high-quality outcomes and management satisfaction.
Overview
24
24
years of professional experience
Work History
1231 EEO Programs Senior Specialist
San Francisco Department Of Human Relations - EEO
05.2023 - Current
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Managed complex projects/investigations from inception to completion, ensuring timely delivery and satisfaction.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Conducted independent technical reviews and investigations to proactively identify the correct process and actions.
- Supported department leadership in implementing new policies, procedures and controls.
Special Investigator
Department Of Real Estate
03.2015 - 05.2023
- Increased accuracy of gathered evidence through meticulous record-keeping and data management practices.
- Ensured compliance with all relevant laws, regulations, and policies while conducting investigations.
- Cultivated a strong professional network that facilitated access to valuable resources during complex investigations.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Maintain a professional tone.
- Conducted interviews with witnesses and clients.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Collaborated with federal agencies on investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
- Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
- Collaborated with law enforcement agencies to share information, facilitating successful case resolutions.
Senior Special Investigator
Department Of Industrial Relations
07.2005 - 03.2015
- Enhanced case resolution efficiency by conducting thorough investigations and analyzing evidence.
- Supported legal proceedings by providing accurate and detailed reports on investigation findings.
- Refined internal training programs to enhance the skillset of junior investigators within the organization.
- Developed comprehensive case strategies through careful analysis of available information and resources.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Organized and executed undercover surveillance operations.
- Conducted impartial investigations into complaints by employees.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
Consultant II/Investigator
Department Of Fair Employment And Housing
10.2000 - 07.2005
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Documented findings and prepared detailed reports.
- Maintain a professional tone.
- Conducted interviews with witnesses and clients.
- Conducted thorough face-to-face interviews with employers, friends, and suspects, and documented investigative findings.
- Carefully documented statements, observations, and evidentiary materials.
Education
Paralegal
City College of San Francisco
San Francisco, CA05.1993
Skills
Problem-solving abilities
Adaptability and Flexibility
Attention to Detail
Analytical Skills
Self Motivation
Relationship Building
Reliability
Professionalism
Analytical Thinking
Timeline
1231 EEO Programs Senior Specialist
San Francisco Department Of Human Relations - EEO
05.2023 - Current
Special Investigator
Department Of Real Estate
03.2015 - 05.2023
Senior Special Investigator
Department Of Industrial Relations
07.2005 - 03.2015
Consultant II/Investigator
Department Of Fair Employment And Housing
10.2000 - 07.2005
Paralegal
City College of San Francisco
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