Karen Chartier
Cashier
Wixom,MI
Summary
Highly efficient Cashier , well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
PRO ASSOCIATE
Home Depot
10.2019 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Managed customer relations through communication and helpful interactions.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Utilized customer feedback to improve product offerings.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Dietary Assistant
Compass Group Management
Pontiac, MI
02.2016 - 07.2019
- Promoted a positive dining experience for patients through attentive service, timely delivery of meals, and genuine interactions.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Exhibited adaptability by adjusting to changes in daily responsibilities or patient needs, ensuring seamless operations within the dietary department.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Resolved problems, improved operations and provided exceptional service.
- Obtained and evaluated dietary histories of individuals to plan nutritional programs.
- Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained high standards of personal hygiene to minimize risk of cross-contamination while preparing meals for immunocompromised patients.
- Discarded outdated food products and maintained waste disposal procedures.
- Assisted in maintaining a clean and organized kitchen area for efficient meal preparation and service.
- Followed all food safety regulations while preparing meals for patients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
Dietary Assistant
Mclaren Oakland Hospital
Pontiac, MI
08.2006 - 02.2016
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Worked well in a team setting, providing support and guidance.
- Processed customer payments and balanced cash drawers.
Education
College Prepatory - General
Lakeland High School
White Lake, MIAssociate Of Applied Science - Aviation
Northwestern Michigan College
Traverse City, MI05.1989
Skills
- Complex Problem-Solving
- Payment Processing
- Organization
- Honest and Dependable
- Product Merchandising
- Retail Merchandising
- Attention to Detail
- Work Planning and Prioritization
- Customer service orientation
- Cash Handling
- Flexible Hours
- Customer Engagement
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Computer Skills
- Positive Customer Engagement
- Customer Assistance
- Point of sale operation
- Customer Service
- Order Management
- Courteous and Professional
- Order Fulfillment
- Exceeding Customer Expectations
- Safety and Cleanliness Standards
- Customer interaction
Timeline
PRO ASSOCIATE
Home Depot
10.2019 - Current
Dietary Assistant
Compass Group Management
02.2016 - 07.2019
Dietary Assistant
Mclaren Oakland Hospital
08.2006 - 02.2016
College Prepatory - General
Lakeland High School
Associate Of Applied Science - Aviation
Northwestern Michigan College
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