Karen Chavez

• Provided coaching and mentoring to new hires, contributing to their successful integration into team.
• Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
• Exceeded performance metrics consistently, earning recognition as top performer.
• Acts as liaison between clinics, hospitals, and community agencies to provide durable medical equipment.
• Review medical documentation and gather all information necessary certificates of medical necessity. Insurance verification and authorizations.
• Provided verbal and written instructions to patients, families, and coordinating resources regarding products and services. Review patient financial, responsibility.
• Excelled critical thinking to break down problems, evaluate solutions and make decisions. Provides on-going follow-up of requests up to patient discharge.

• Held positions in pediatric Rheumatology, Gastroenterology, Pulmonology, and Cardiology. Specialized in Fetal program.
• Educated parents on procedures, medications, and other physician instructions.
• Collected and documented patient medical information such as blood pressure and weight. Echocardiogram.
• Fulfilled front and back-office procedures.

• Interacted with physicians, nurse practitioners. Manage patient care by assisting with medical procedures with work-related injuries. set up both sterile and non-sterile surgical supplies, instruments, and equipment.
• Instructed patients with exercises directed by Physical Therapist
• Scheduling follow-up appointments. Data entry billing codes for new and follow-up injuries.

Child Watch - 40 Hours volunteer work

• School program working with youth ages 6-11.
• Mandated reporter
• Volunteered community events.

Service Saturdays

• Serve people experiencing homelessness as personal shoppers to distribute clothing, shoes, and toiletries.