Summary
Overview
Work History
Education
Skills
Timeline
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Karen Chavez

Albuquerque,NM

Summary

Self-motivated and professional individual with a proven track record of successfully seizing viable opportunities for expansion and innovation in the business world. Background in increasing profits, reducing costs, and transforming customer service standards. Adept at driving organizational growth and enhancing overall performance. Extensive experience in leading and supervising operational and sales teams. Consistently delivers results by fostering collaboration, implementing strategic initiatives, and ensuring exceptional customer satisfaction.

Overview

28
28
years of professional experience

Work History

Co-Owner/Manager

Uptown Bride
01.2017 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Established team of motivated and highly skilled employees to help run business.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Regional Trainer/Manager

Alfred Angelo
08.2010 - 07.2017
  • Established a culture of continuous improvement within the organization through regular evaluation and revision of training materials based on feedback from participants.
  • Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
  • Reduced employee turnover rates by designing targeted skill-building workshops addressing identified gaps among staff members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Master Representative/Team Lead

ITT Technical Institute
06.1996 - 05.2010
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Contributed to team sales goals by upselling products and services to customers.
  • Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.
  • Built relationships with industry stakeholders to stay informed on industry trends and developments.
  • Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
  • Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
  • Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.
  • Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
  • Collaborated with team members to achieve monthly sales targets.

Education

MBA - Business Administration And Management

ITT Technical Institute - Indianapolis
Indianapolis, IN
03.2009

Bachelor of Science - Project Management

ITT Technical Institute - Indianapolis
Indianapolis, IN
06.2007

Skills

  • Small business operations
  • Policy and procedure implementation
  • Sales Strategies
  • Operations Management
  • Business Development
  • Strategic Planning
  • Customer Retention
  • Inventory Management
  • Customer Relationship Management (CRM)
  • Performance Analysis
  • Staff training/development
  • Quality Assurance
  • Price Structuring
  • Revenue Forecasting
  • Partnership Development
  • Schedule Management
  • Teamwork and Collaboration
  • Team Leadership
  • Business Leadership
  • Purchasing and planning
  • Budget Control
  • Hiring and Onboarding

Timeline

Co-Owner/Manager

Uptown Bride
01.2017 - Current

Regional Trainer/Manager

Alfred Angelo
08.2010 - 07.2017

Master Representative/Team Lead

ITT Technical Institute
06.1996 - 05.2010

MBA - Business Administration And Management

ITT Technical Institute - Indianapolis

Bachelor of Science - Project Management

ITT Technical Institute - Indianapolis

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Karen Chavez