Karen Cherno
Amarillo,TX
Summary
Dedicated 25 years in home health with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am very compassionate about my work
Overview
21
21
years of professional experience
Work History
Customer Care Manager
Brightstar Healthcare
3220 S. Higuera Street #305 San Luis Obispo CA
10.2014 - Current
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Mentored new hires, fostering growth and professional development within the team.
- Organized daily workflow and assessed appropriate staffing t
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- On Call after hours
Branch Manager
All Homecare Management
197 N. 10th Street Grover Beach CA 93433
01.2004 - 09.2014
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06.1983
Skills
- Report Preparation
- Schedule Management
- Self Motivation
- Staff Development
- Performance Evaluation
- Written Communication
- Customer Relationship Management
- Multitasking
- Relationship Building
- Employee Coaching and Mentoring
- Problem-Solving
- Performance Tracking and Evaluation
- Team Leadership
- Professionalism
- Computer Skills
- Problem-solving abilities
- Administration and Reporting
- Excellent Communication
- Organizational Skills
- Good Judgment
- Positive Attitude
- Performance Evaluations
- Reliability
- Onboarding and Orientation
- Shift Scheduling
- Staff Training
- Decision-Making
- Problem Resolution
- Task Prioritization
- Adaptability and Flexibility
- Active Listening
- Teamwork and Collaboration
- Task Delegation
- Documentation And Reporting
- Multitasking Abilities
- Hiring and Training
- Emergency Response
- Human Resources Management
- Business Administration
- Customer Service
- Staff Management
- Customer Relations
- Account Management
- Staff Mentoring
- Training programs
- Delegation and Supervision
Timeline
Customer Care Manager
Brightstar Healthcare
10.2014 - Current
Branch Manager
All Homecare Management
01.2004 - 09.2014
High School Diploma -
Los Amigos High School