Summary
Overview
Work History
Education
Skills
Timeline
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Karen Cherno

Amarillo,TX

Summary

Dedicated 25 years in home health with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am very compassionate about my work

Overview

21
21
years of professional experience

Work History

Customer Care Manager

Brightstar Healthcare
10.2014 - Current
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Created customer support strategies to increase customer retention.
  • Established positive relationships with clients, leading to increased customer loyalty and retention.
  • Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Mentored new hires, fostering growth and professional development within the team.
  • Organized daily workflow and assessed appropriate staffing t
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • On Call after hours

Branch Manager

All Homecare Management
01.2004 - 09.2014
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Los Amigos High School
Fountain Valley, CA
06.1983

Skills

  • Report Preparation
  • Schedule Management
  • Self Motivation
  • Staff Development
  • Performance Evaluation
  • Written Communication
  • Customer Relationship Management
  • Multitasking
  • Relationship Building
  • Employee Coaching and Mentoring
  • Problem-Solving
  • Performance Tracking and Evaluation
  • Team Leadership
  • Professionalism
  • Computer Skills
  • Problem-solving abilities
  • Administration and Reporting
  • Excellent Communication
  • Organizational Skills
  • Good Judgment
  • Positive Attitude
  • Performance Evaluations
  • Reliability
  • Onboarding and Orientation
  • Shift Scheduling
  • Staff Training
  • Decision-Making
  • Problem Resolution
  • Task Prioritization
  • Adaptability and Flexibility
  • Active Listening
  • Teamwork and Collaboration
  • Task Delegation
  • Documentation And Reporting
  • Multitasking Abilities
  • Hiring and Training
  • Emergency Response
  • Human Resources Management
  • Business Administration
  • Customer Service
  • Staff Management
  • Customer Relations
  • Account Management
  • Staff Mentoring
  • Training programs
  • Delegation and Supervision

Timeline

Customer Care Manager

Brightstar Healthcare
10.2014 - Current

Branch Manager

All Homecare Management
01.2004 - 09.2014

High School Diploma -

Los Amigos High School

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Karen Cherno