Summary
Overview
Work History
Education
Skills
Certification
Work Availability
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Karen Chin

Karen Chin

Fresno,California

Summary

Thank you in advance for taking the time to read my resume. I moved to the United States from Malaysia in October 2021 to marry my husband.


In Malaysia, women are held to the highest standards in their place of employment. I am very dedicated, loyal, and professional, with a strong work ethic. I will always go above and beyond for my employer. I look forward to new personal and professional adventures here in the United States.


Professional Secretary with over 25+ years of experience managing daily administrative support tasks and operations in various industries. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Executive Building Management

Oakland Holdings Sdn Bhd
, Malaysia
09.2019 - 10.2021
  • Promoted to this position from Executive Sales and Marketing listed below
  • Organize and maintain a system including filing correspondence and other records
  • Attend and resolve complaints from owners/tenants
  • Send monthly/quarterly/yearly invoices to parcel owners
  • Be in-charge of the in-coming and out-going mails
  • Check and ensure all common areas are in order
  • Generate service charge/sinking fund/water/quit rent/insurance billings into the CSS Strata Management System (CSS)
  • Issue reminder letter after 14 days due date and generate interest advice
  • Monitor the daily collection and weekly collection reports
  • Compile weekly official receipts, bank-in slips, etc
  • Together with weekly collection report to Finance Department for updating
  • Preparer monthly debtor report and submit a copy to Finance Department
  • To request payment for utilities under common areas
  • Advise on payments for creditors
  • Do all typing works for letters, memoranda, purchase orders, and award letters
  • Collect payments from owners/tenants and bank-in cheque/cash (if any)
  • Monitor and purchase maintenance stocks
  • Executive Sales & Marketing,
  • Billings to the tenant/owner
  • Weekly collection report
  • Issuing official receipts.

Executive Sales & Marketing

Oakland Holdings Sdn Bhd
Malaysia
03.2017 - 08.2019
  • Promoted from the previous position listed below
  • Provide support in sales and marketing activities or projects that are handled by the Company
  • Liaise with appointed lawyers on all relevant legal documents
  • Liaise with local panel banks to obtain terms and conditions of end-financing
  • Brief panel lawyers and banks on their duties
  • Prepare monthly sales, statuses, and collection reports
  • Handle sales documentation, for example, Sales and Purchase Agreements
  • Prepare letters of undertaking, billings, and correspondences to solicitors, financiers, purchasers, etc
  • Follow-up with lawyers and financiers on outstanding matters
  • Coordinate all monthly sales events and roadshow
  • To meet the assigned target and to lead project and account referral target
  • Focus on directing, coordinating, and controlling the sales activities and obtain optimum efficiency and economies of operations, signed and executed by all parties and files
  • Manage sales enquiries for both walk-in and phone-in customers
  • Coordinate and fix appointments with potential purchasers for sales of property
  • Distribute leaflets in targeted areas and key-in "direct mailing" lists
  • Cold calling
  • Roadshow (trade show, viewing, exhibition) at different Malls selling unsold commercial units
  • Liaise with advertising agencies and suppliers
  • Prepare for official launches
  • Prepare all payment requests.

Secretary for Developer

Oakland Holdings Sdn Bhd
, Malaysia
06.2011 - 02.2017
  • Liaise (correspond) with government department (city council)
  • Always ensure that there is a high-level of confidentiality in the affairs of the department
  • Efficiently and effectively handle all incoming and outgoing calls
  • Organize and maintain file system and file correspondence and other records
  • Co-ordinate schedule and make appointments
  • Co-ordinate and arrange meetings, reserves and prepare facilities
  • Manage all appointments and meetings for CCM (Client Consultant Meeting) every fortnight
  • Co-ordinate/circulate/distribute all incoming and outgoing correspondences
  • Prepare correspondences and memoranda as instructed from time to time.

Secretary to Directors Office

Olympia Industries Bhd
, Malaysia
03.2004 - 01.2011
  • Secretary to Financial Controller of OIB
  • Always ensure that there is a high-level of confidentiality in the affairs of the department
  • Efficiently and effectively handle all incoming and outgoing calls
  • Organize and maintain file system and file correspondence and other records
  • Co-ordinate schedule and make appointments
  • Arrange and co-ordinate travel schedules and reservations
  • Co-ordinate and arrange meetings, reserves and prepare facilities
  • Manage all appointments and meetings
  • Co-ordinate/circulate/distribute all incoming and outgoing correspondences
  • Prepare correspondences and memoranda as instructed from time to time
  • Co-ordinate with other subsidiaries and external parties to gather relevant information as and when required
  • Ensure that the required management accounts are submitted in a timely manner.

Secretary, Director's Office (Limited Contract)

Olympia Property Services Sdn Bhd
, Malaysia
12.2003 - 02.2004
  • Secretary to YM Tunku Datuk Mudzaffar Tunku Mustapha
  • Handle all his personal matters
  • Efficiently and effectively handle all incoming and outgoing calls
  • Co-ordinate schedule and make appointments
  • Arrange and co-ordinate travel schedules and reservations
  • Manage all appointments and meetings
  • Prepare correspondences and memoranda as instructed from time to time.

Secretary

Raub Oil Mill Sdn Bhd
Malaysia
09.2001 - 06.2003
  • Secretary to Dato’ Kam Woon Wah’s son, Mr Edward Kam Tai Keong
  • Handle all his personal matters
  • Efficiently and effectively handle all incoming and outgoing calls
  • Manage all appointments and meetings
  • Arrange and co-ordinate travel schedules and reservations
  • Prepare correspondences and memoranda as instructed from time to time.

Assistant Manager

Wira Properties Management Sdn Bhd
Malaysia
12.1999 - 05.2001
  • This position is in two parts. Assistant manager to Wira Properties Management
  • Customer service.
  • Billings to the tenant/owner.
  • Weekly collection report.
  • issuing official receipts.

Additionally,

Secretary and Accounts Assistant

  • Billings to the tenant/owner.
  • Weekly collection report.
  • Issuing cheques.
  • Issuing official receipts.

Secretary

G-Two Holdings Berhad
, Malaysia
03.1997 - 11.1999
  • Secretary to Executive Director and Finance Manager.
  • Typing letters, filing, and attending to phone calls.
  • Opening of mail and ensuring its prompt distribution.
  • Provide secretarial assistant to the Technical and Project Department.
  • Make travel arrangements and other staff as required.
  • Maintain the Executive Director and Fiance Manager appointments diaries efficiently.
  • Liaising with creditors, suppliers, and sub-contractors.
  • Assist Marketing Department in their launching.

Secretary

Frank Small & Associates
, Malaysia
05.1996 - 01.1997
  • Secretary to Directors
  • Typing report, questionnaire, and chart presentation
  • Consolidate product research into a presentation

Secretary

Kwong Hing Group
, Malaysia
11.1992 - 03.1996
  • Secretary to Financial Controller.
  • Typing letters and filing.
  • Attending to phone calls.
  • Printing invoices.
  • Issuing cheques.

Education

Private Secretaryship Certificate - Professional Secretary

Stamford College
1991

High School Diploma -

Sekolah Menengah Convent
Malaysia
1989

Skills

  • Operations management
  • Office administration
  • 40 WPM typing speed
  • Conference planning
  • Mail handling
  • Meeting Coordination
  • Key Performance Indicators (KPIs)
  • Word & Excel
  • Schedule optimization
  • Invoicing
  • Filing and data archiving
  • SEE RESUME FOR EXTENSIVE SKILLS

Certification

Summary of Qualifications Private Secretaryship Certificate Typing Speed (Stamford College) – 40 wpm. Typing Speed (Pitman Examination Institute) – 35 wpm intermediate. Typing Proficiency (London Chamber of Commerce & Industry) – Pass with Distinction. Office Organization & Secretarial Procedures (Stamford Diploma/Certificate in Private Secretaryship Examination) – Pass.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Executive Building Management

Oakland Holdings Sdn Bhd
09.2019 - 10.2021

Executive Sales & Marketing

Oakland Holdings Sdn Bhd
03.2017 - 08.2019

Secretary for Developer

Oakland Holdings Sdn Bhd
06.2011 - 02.2017

Secretary to Directors Office

Olympia Industries Bhd
03.2004 - 01.2011

Secretary, Director's Office (Limited Contract)

Olympia Property Services Sdn Bhd
12.2003 - 02.2004

Secretary

Raub Oil Mill Sdn Bhd
09.2001 - 06.2003

Assistant Manager

Wira Properties Management Sdn Bhd
12.1999 - 05.2001

Secretary

G-Two Holdings Berhad
03.1997 - 11.1999

Secretary

Frank Small & Associates
05.1996 - 01.1997

Secretary

Kwong Hing Group
11.1992 - 03.1996

Private Secretaryship Certificate - Professional Secretary

Stamford College

High School Diploma -

Sekolah Menengah Convent
Karen Chin