Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Karen Citron

Ridgefield,WA

Summary

Hard-working and fast learning individual with a positive attitude and excellent self-management skills. Seeking opportunities to learn more and gain more experience. Upbeat individual with a thorough understanding of hospitality. Great at multitasking. Searching for a job that uses excellent customer service and organization skills. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Highly organized, proactive and punctual with a team-oriented mentality.

Overview

4
4
years of professional experience

Work History

Food Runner/Hostess

Rose And Thorn
Ridgefield, WA
04.2020 - 01.2021
  • Performed regular cycle counts of inventory items in order to maintain accurate records.
  • Organized storage space for incoming goods in an efficient manner while adhering to safety standards.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Memorized dining room floor plans and understood seat number system.
  • Helped maintain organization of walk-in coolers and freezers according to health department regulations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Resolved customer complaints swiftly and professionally when needed.
  • Ensured that all utensils were sanitized properly before use.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.
  • Greeted guests with friendliness and professionalism.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Complied with health and safety rules, regulations and procedures to maintain safe environment.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Carried food orders to specific restaurant tables and served guests.
  • Set up tables and chairs for parties and large groups.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Followed health code standards while handling food and beverage items.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Received and recorded patrons' dining reservations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Handled cash payments and reconciled daily transactions accurately.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accepted payments from guests for dine-in and take-out foods.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Hospitality Aide

Avamere Rehab of Cascade Park
Vancouver, WA
10.2018 - 02.2019
  • Greeted family members and new residents
  • Toured residents around rehab facility and explained each public area and room.
  • Settled the residents in and unpacked all their belongs. Labeled all their belongings. and made their room feel like home.
  • Signed in new residents by getting all their personal information such as insurance cards, ID, social security and etc.
  • Assisted with office duties such as scan, print and copy the new resident packets.
  • Contacted the residents insurance to see coverage for their stay at the rehab facility.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted the CNAs with their duties such as serving food and drinks,answering call lights, transferring residents and etc.
  • Served trays of food and drinks in dining room for lunch and dinner.
  • Washed wheelchairs and wheel chair cushions.
  • Assisted housekeeping with turned mattresses, changed linens and replenished supplies in patient rooms and bathrooms.

Customer Service / Sales

Subway restaurants
Kailua-Kona, HI
01.2017 - 08.2018
  • Received and processed cash and credit payments through pos system
  • Adhered to all store retail procedures and policies
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Effectively communicated with other employees and upper management to ensure complete care of customers
  • Evaluated the customers' needs and provided service options to meet their requirements
  • Followed up with customers ensuring their satisfaction with their purchases
  • Greeted customers and offered them assistance where possible with great customer service
  • Fulfilled other duties, including: completing paperwork for call orders and ensuring the customers with proper phone etiquette
  • Championed promotional items to achieve sales goals
  • Cleaned shelves, tables, counters and dishes
  • Mopped and swept floors in restaurant
  • Educated customers about product options to exceed their experience
  • Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
  • Facilitated stock management and inventory.

Skills

  • Attention to detail
  • Dependable
  • Great customer service
  • Detail oriented
  • Organizational Skills
  • Clear oral and written communication
  • Positive attitude
  • Patient Transport
  • Basic Housekeeping
  • Patient Admission
  • Elderly Care
  • Inventory Control
  • Cleaning and Sanitizing
  • High-Volume Dining
  • Food Running
  • Client Documentation
  • Time Management
  • Emotional Support
  • Foodservice
  • Effective Multitasking

Additional Information

West Hawaii Explorations Academy - Kailua-Kona HI - May 2018

  • I'm currently achieving my GED online.

Timeline

Food Runner/Hostess

Rose And Thorn
04.2020 - 01.2021

Hospitality Aide

Avamere Rehab of Cascade Park
10.2018 - 02.2019

Customer Service / Sales

Subway restaurants
01.2017 - 08.2018

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Karen Citron