Summary
Overview
Work History
Education
Skills
Coursecertificates
Timeline
Generic

KAREN C. JONES

Summary

Dynamic and professional individual with a diverse background in various roles, including Program Assistant at Northeast Florida Healthy Start Coalition. Demonstrated exceptional multitasking abilities, community outreach expertise, and a talent for utilizing organizational and interpersonal skills to optimize operational efficiency and promote team collaboration. Consistently achieved success in enhancing program activities and upholding high standards in customer service. Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.

Overview

31
31
years of professional experience

Work History

Program Assistant

Northeast Florida Healthy Start Coalition
12.2023 - Current

Receiving and processing all Fatherhood P.R.I.D.E. Referrals. Responsible for entering demographic and assessment information into Apricot and consulting with the Supervisor on assigning the participant to either CNF or RFEP Programs.

  • Assisted with planning and coordinating day-to-day and special program activities.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed confidential information with discretion, adhering to strict privacy policies when handling sensitive data or documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, while maintaining high-quality services.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Care Navigator

Georgetown University
05.2021 - 06.2023
  • Responsible for a variety of functions related to remotely interacting with members of the University community who have tested positive for, identified as being in close contact with an individual in the University community with COVID-19, or have other COVID-related concerns
  • The primary function is providing public health guidance and information on COVID-19 to the Georgetown community and conducting phone interviews with individuals with confirmed or probable COVID-19
  • Perform promptly to protect the health and safety of members of the university community
  • Maintained confidential health information according to state and federal regulations.
  • Resolved customer complaints using established follow-up procedures.

Church Administrator

Mt. Zion Church
10.2010 - 10.2018
  • Communicating with members and church staff
  • Coordinating, planning, and executing church events
  • Creating and managing budgets, bills, payrolls, and church income
  • Recruiting and overseeing staff, volunteers and preparing minutes for meetings
  • Create and distribute church bulletins and newsletters, and update employee and volunteer handbooks

Hotel Sales Account Manager

Crowne Plaza
09.2007 - 10.2010
  • Market hotel guestroom groups, catering services, and banquet facilities through direct client contact to maximize total room revenues and profits

Vice-Principal

Joshua Christian Academy
09.2005 - 09.2007
  • Coordinated marketing efforts for the school
  • Directed the admissions process
  • Directed the development of new community partnerships
  • Coordinated in-service meetings and professional development for the school and faculty

Instructor

Duval County Public School
08.2000 - 08.2005
  • Guides the learning process toward the achievement of curriculum goals and in harmony with the goals, establishes clear objectives for all lessons, units, projects, and the like to communicate these objectives to students
  • Employs a variety of instructional techniques and instructional media, consistent with the physical limitations of the location provided and the needs and capabilities of the individuals or student groups involved
  • Strives to implement, by instruction and action, the District's philosophy of education and instructional goals and objectives

Senior Customer Service Representative

Florida Blue of Florida
03.1994 - 08.1999
  • Provided support in the form of Team Leader to include answering subscribers, hospitals, physicians, and staff inquiries regarding claims and benefits information

Education

Bachelor of Science Degree - Marketing Management

Jones College
Jacksonville, Florida
05.1995

Skills

  • Organizational skills
  • Computer skills
  • Written communication skills
  • Planning skills
  • Valid Driver's License
  • Interpersonal skills
  • Multitasking and Organization
  • Community Outreach
  • Powerpoint Presentations
  • Customer Service
  • Teamwork and Collaboration
  • Data Entry

Coursecertificates

  • 20 Habits of Executive Leadership, 03/23, LinkedIn
  • How to Manage a Remote Team, 01/23, Coursera
  • Customer Success Management Fundamentals, 05/23, LinkedIn
  • How to be Both Assertive and Likable, 05/23, LinkedIn
  • How to Speak So People Want to Listen, 05/23, LinkedIn
  • Understanding Obesity, 03/23, University of Edinburgh

Timeline

Program Assistant

Northeast Florida Healthy Start Coalition
12.2023 - Current

Care Navigator

Georgetown University
05.2021 - 06.2023

Church Administrator

Mt. Zion Church
10.2010 - 10.2018

Hotel Sales Account Manager

Crowne Plaza
09.2007 - 10.2010

Vice-Principal

Joshua Christian Academy
09.2005 - 09.2007

Instructor

Duval County Public School
08.2000 - 08.2005

Senior Customer Service Representative

Florida Blue of Florida
03.1994 - 08.1999

Bachelor of Science Degree - Marketing Management

Jones College
KAREN C. JONES