Karen Claridy

-Is a subject matter expert in keydepartment processes

-Serves as backup in various capacities based on department needs

-Provides 2ndlevel escalation support for increasingly complex issues

-Identifies operational efficiencies & improvements and makes appropriate project recommendations

-Actively participates inprojects

-Effectively prioritizes daily work based on department goals and objectives

-Collaborates with team to have a positive impact on operations

-Builds effective relationships and maintains meaningful partnerships

-Contributes to the development of others

-Shows ability to positively motivate others

• Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
• Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
• Maintained strict confidentiality with all personal data as per company guidelines.
• Interacted with clients and employees, which helped cultivate positive working relationships.
• Examined claims forms and other records to determine insurance coverage.
• ordered medical records to help facilitate the underwriter in claims decisions

Multiple job duties over the years, medical records ordering, CSR, Litigation Services, Supervisor. Handled ordering medical records for LIfe Ins Co medical records. Dealing directly with medical facilities and insurance companies. Supervisor over this area. Litigation services, dealing direct with clients and lawfirms in class actions suits for drugs, medical devices and othe legal matters. Generated subpoenas for medical records or other documents, Affidavits for the same info. Research for locations to serve subpoenas. Notary to be able to notarize documents as needed, I am currently still a notary

general food service job duties and closing supervisor, handling closing out the registers