KAREN CLEMMONS
Bradenton,FL
Summary
Representative with extensive experience providing empathetic customer service and administration role. Proven strong time management skills and ability to work independently toward successful resolution of client needs. Enjoy meeting people, evaluating needs and concerns, establishing plans to resolve issues, setting goals and accomplishing them. Results driven, detail oriented, personnel management. Broad based knowledge of HR policies and procedures and employment law. Dedicated to maintaining a reputation built on quality, service and uncompromising ethics. Competency & Conflict Management. Problem Grievance Resolution HR Policies & Program Development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Alta Resources
01.2014 - 04.2021
- Assisted customers with finding individual plans that met their needs.
- Met 100% performance goals.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Created detailed reports for management to track performance and sales.
Human Resources Administrator
Alta Resources
06.2015 - 04.2020
- Assisted administration of HR policies, procedures, and programs
- Provided resolutions to employee inquiries
- Supported maintenance of employee records
- Generated employment paperwork including all hiring, change and exit documentation
- Responded to employee inquiries and mange general HR support email account
- Played leading role in first day on boarding process, engaging with new employees and explaining and collecting employment and benefit documents along with verification of I-9’s
- Maintained Human Resource information system records
- Prepared job specifications for advertisements of vacancies in company
- Organized Job fairs
- Provided orientation information packets including company policies, gathered withholding and other payroll information
- Corresponded to prospective candidates by screening interviewing, notifying existing staff of internal opportunities
- Prepared employee records for child support and unemployment proceedings
- Communicated and assisted new hires with benefits and 401 k enrollment
- Supervise team leads
- Scheduled and conducted phone screens
- Keyholder and responsible for all badge access
- Assisted with cyber security
- Strategically align HR policies and programs in order to accomplish ambitious corporate goals
- Kept updated on the day to day change in labour laws, immigration & visa laws
Education
Diploma -
Cypress Lake High School
Fort Myers, FL05.1987
Skills
- Computer Skills
- Office Management
- In-Person and Telephone Interviewing
- New Hire Onboarding
Certification
Life Health and Annuity License
Timeline
Human Resources Administrator
Alta Resources
06.2015 - 04.2020
Insurance Agent
Alta Resources
01.2014 - 04.2021
Diploma -
Cypress Lake High School
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