Karen Cline

• I am certified to teach the American Heart Association's Basic Life Support classes for Providers, Heartsaver classes and First Aid Classes. These certificates are good for two years.

• Oversaw the Adult Day Health Center Clinic operations to ensure compliance with PACE (Program of All-Inclusive Care for the Elderly) regulations.
• Maintained confidentiality of participant information according to HIPAA regulations.
• Assessed staffing needs within the Adult Day Health Center and recruited and hired qualified personnel when necessary.
• Helped to implement strategies to ensure efficient utilization of available resources while meeting organizational goals.
• Provided staff education on current trends in clinical practice. As I was the American Heart Association BLS/Heartsaver Instructor who provided mandatory CPR certification for all staff at Senior Total Life Care.
• Investigated complaints from participants or families regarding any services provided by the facility to come up with a resolution in a timely manner.
• Supervised the daily operations of assigned departments, such as nursing, dietary, activities, medication administration and reception areas of the Adult Day Health Center.
• Helped to develop and implement clinical policies and procedures to ensure compliance with regulatory and quality standards for Senior Total Life Care.
• Actively participated in strategic planning initiatives designed to improve the overall operations of the facility in Gastonia, and then in other programs started throughout the state of NC.
• Managed budgets and resources for the Adult Day Health Center within the facility.
• Analyzed data from reports related to clinical services, including participant and caregiver satisfaction surveys.

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• I started out as Charge Nurse in a long term care facility. Within a few months, I was promoted to Unit Manager.
• After several years of being the Unit Manager, I was promoted to the Assistant Director of Nursing (ADON).
• While I was the ADON, I obtained my certification with the American Heart Association to become a BLS/Heartsaver, First Aid CPR instructor. I did this to ensure that the staff in the long term care facility were adequately equipped for emergencies.
• After several years of being the ADON, I was promoted to Director of Nursing (DON). I worked with all departments within the facility to ensure excellent care was being provided to our residents. This included helping in almost all departments. Working with other department managers, we had a deficiency-free survey in 2012-13!
• In 2013, I transferred from the Swanton location to the Mooresville, NC, facility due to moving to SC to be closer to my family.
• From 2013 to 2016, I worked at Genesis Healthcare in Mooresville, NC, as the Nurse Practice Educator. I helped provide nursing care to our residents, maintained vaccine records, and provided CPR to the staff.
• Implemented infection control procedures to ensure patient safety.
• Assisted in training new nursing staff on protocols and procedures.
• Utilized critical thinking skills to assess clinical situations quickly and accurately.