KAREN COBB
Summary
Valued Project Manager pursuing new professional challenges and growth opportunities. Highly effective at managing wide-ranging tasks in support of company organizational standards, and addressing complex obstacles with experienced insight and anticipation. Demonstrate knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations.
Overview
19
19
years of professional experience
Work History
Floor Manager
Tona Restaurant
04.2023 - Current
- Manage team of 22 employees to maintain smooth-running operations of restaurant floor.
- Facilitate employee payroll; currently working on project to implement new tipping/payroll software system.
- Ensure engagement of employees in managing customer needs with goal of each guest having exceptional experience.
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
- Mentor team members to enhance professional development and accountability in workplace.
Assistant General Manager
The Harbor House Inn
06.2022 - 11.2022
- Responsible for all operations of Inn: employee and Inn management, training, scheduling, hiring and terminating, reservations, customer relations, and facility related issues.
- Implemented, maintained and improved Inn processes and procedures.
- Reviewed monthly P&L documents, made recommendations to increase profitability.
- Marketed and promoted Inn with Executive Chef, increasing return visits from guests.
- Coordinated with off-site event planners to ensure weddings and buy-outs ran smoothly.
- Prepared payroll and managed time card information.
- Managed lunch, dinner and in-room reservations for guests to experience restaurant’s 2 Michelin-starred menus.
- Managed team schedule with eye for coverage needs and individual strengths.
Sales Agent / Lodging Coordinator
Mountain Luxury Real Estate & Lodging
02.2021 - 06.2022
- Represented buyers and sellers as Realtor with home and land transactions.
- Assisted sellers by evaluating their property, giving recommendations for increasing their home’s market value.
- Staged homes, marketed and held Open Houses.
- Obtained best purchase offer under contract for clients, followed through to settlement and closing.
- Managed long-term rental contracts.
- Increased sales and customer satisfaction through personalized servicing.
- Provided itinerary design for guests seeking mountain lodging accommodations for winter and summer sport vacations.
- Developed detailed knowledge of condominiums and homes in company’s rental pool to better assist guests.
- Managed required guest reservation documents and unit access codes.
- Follow through with guest special requests and preferences.
Service Director / Human Resources Manager
Commis Restaurant
04.2013 - 06.2020
- Provided strategic leadership and guidance to FOH operations and human resources functions within 2 Michelin-starred restaurant.
- Directed each phase of hiring process, encompassing negotiation of salaries and benefits, employment verification, employee relations investigations, criminal background checks and onboarding.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Oversaw interpretation and enforcement of policies and procedures ensuring alignment with organizational objectives.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Enhanced floor service by streamlining side work and customer service with strategic workforce planning and staff education.
- Led performance and delivery of 20 cross-functional employees.
- Championed grand opening of bar and lounge electively employing and building organizational structure.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Small Business Owner / Wardrobe Stylist
KarenCobbStyle
06.2013 - 01.2019
- Operated small business of closet and wardrobe renovation.
- Helped clients re-invent or develop their style and wardrobe.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Sales Associate
RedBird Boutique
10.2004 - 04.2013
- Sold designer women’s clothing in boutique setting, generating new sales leads to achieve and exceed monthly sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed book of clients, styling their wardrobes for milestone events and daily wear.
- Merchandised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared clothing and accessories for sales floor by pricing or tagging.
Education
Master of Arts - Writing
University of San Francisco
San Francisco, CABachelor of Integrated Studies - Communication, French
Weber State University
Ogden, UTCertification - Human Resources Management
Cornell University online
Ithaca, NY2019
Skills
- Special Assignments
- Scheduling and Coordinating
- Product Promotion
- Consultative Sales
- Building Customized Solutions
- Managing Operations and Efficiency
- Conflict Resolution
- Team Building and Mentorship
Languages
French
Professional Working
Timeline
Floor Manager
Tona Restaurant
04.2023 - Current
Assistant General Manager
The Harbor House Inn
06.2022 - 11.2022
Sales Agent / Lodging Coordinator
Mountain Luxury Real Estate & Lodging
02.2021 - 06.2022
Small Business Owner / Wardrobe Stylist
KarenCobbStyle
06.2013 - 01.2019
Service Director / Human Resources Manager
Commis Restaurant
04.2013 - 06.2020
Sales Associate
RedBird Boutique
10.2004 - 04.2013
Master of Arts - Writing
University of San Francisco
Bachelor of Integrated Studies - Communication, French
Weber State University
Certification - Human Resources Management
Cornell University online
Similar Profiles
Kaylee TajalleKaylee Tajalle
Administrative Assistant at Tona Sushi Bar & GrillAdministrative Assistant at Tona Sushi Bar & Grill
Mikah FloresMikah Flores
Dishwasher at Tona Sushi And GrillDishwasher at Tona Sushi And Grill
CHLOE SALAZARCHLOE SALAZAR
Server at Tona Sushi Bar and GrillServer at Tona Sushi Bar and Grill
Ryan SmithRyan Smith
Floor Manager at Northside TavernFloor Manager at Northside Tavern
SHAIK AZHER SALMANSHAIK AZHER SALMAN
Floor Manager at RENOVA HOSPITALFloor Manager at RENOVA HOSPITAL