Karen Coleman
Parkville,MD
Summary
Qualified mailroom clerk with 36 years of experience, with a solid background in mail handling and distribution to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Proven ability to manage high volumes of mail efficiently and accurately, contributing to smooth daily operations. Demonstrated organizational skills and attention to detail in sorting, delivering, and processing mail. Well versed in post office products and services. Skilled in package handling and customer service.
Overview
36
36
years of professional experience
Work History
Mail Clerk
United States Postal Service, USPS
02.1986 - 07.2022
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Tracked outgoing mail to provide accurate customer updates.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
- Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
- Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
- Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
- Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
- Maintained up-to-date knowledge of postal regulations and compliance requirements, ensuring organizational adherence.
- Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.
- Upsold postal services like insurance and tracking.
- Operated postal machines, including postage meters and mail-processing machines.
- Labeled packages with clear, correct information to reduce mailing errors.
Education
Some College (No Degree) - Public Administration
Virginia State University
Petersburg, VAHigh School Diploma -
Western High School
Baltimore, MD06-1981
Skills
- Problem-solving skills
- Customer service
- Team collaboration
- Workplace safety
- Handling and sorting mail
- Package handling
Timeline
Mail Clerk
United States Postal Service, USPS
02.1986 - 07.2022
Some College (No Degree) - Public Administration
Virginia State University
High School Diploma -
Western High School
Similar Profiles
Sanchavious BinnSanchavious Binn
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Pascal MacauleyPascal Macauley
City Mail Carrier at United States Postal Service (USPS)City Mail Carrier at United States Postal Service (USPS)
Sharaveon DorseSharaveon Dorse
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Jalen HorneJalen Horne
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Kira BrzezinskiKira Brzezinski
Bartender/Server at Banditos Holdings LLCBartender/Server at Banditos Holdings LLC