Karen Collado
New York
Summary
Adept at transforming financial challenges into solutions, I levered my bilingual proficiency and insurance verifications expertise at Bellevue Hospital Center to enhance patient experiences. By mentoring teams and streamlining operations, I significantly improved department efficiency. My ability to cultivate positive client relationships and manage high-volume tasks stand out, showcasing my dynamic communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Home Care LLC
08.2025 - Current
- Provided personal care and companionship to clients, enhancing their emotional well-being.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preference.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Financial Counselor- Supervisor
Bellevue Hospital Center
06.2024 - Current
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course (Certified Assistor)
- As a Certified Application Counselor (CAC), screen & enroll eligible uninsured patients for insurance coverage via the NYSOH Marketplace.
- Cultivated a positive, non-judgemental environments for clients to openly discuss their financial challenges and concerns.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks (i.e. Pre-Registration/Scheduling & insurance verification.
- Developed comprehensive training for new hires, significantly reducing learning curve and integrating them into team the team quickly.
- Supervising 5 Behavioral HealthClinics/ Staff members, The clinics are as follows: Adult Psychiatry, Child & Adolescent Psychiatry, Chemical Dependency(CDOP), Methadone Clinic (OTP), Virology & Infectious Disease clinic.
- Knowledgeable on Worqueue's regarding Estimates Registration/Pre-registration, Intakes, and Follow-Ups.
- Assisted in answering phones, collecting co-pays, scheduling appointments, check-in/check-outs when needed.
- Managed daily office operations such as Financially screening patients to ensure hospital coverage.
- Participate in daily, weekly, monthly meetings with Finance & clinical staff
- Facilitate managed care member service tasks such as primary care provider changes, Insurance plan changes, Explanation of benefits & insurance Eligibility determination.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Home Health Aide
Allstar Homecare Agency Inc.
05.2023 - 06.2025
- Completed entries in log books, and care plans to accurately document and report patient progress. Assisted disabled client to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure check.
- Administered medication as directed by physician.
- Transported clients for medical and personal outings.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation. Maintaining a clean and safe home environment for patients, avoiding falls and accidents.
Customer Service Representative
Venieros Pasticceria & Cafe
08.2018 - 06.2024
- Managed to handle customer complaints and concerns, bring forth solutions to customers, and follow up to resolve any further issues.
- Trained & mentored new sales representatives.
- Answered constant flow of customer calls & assisted customers in person with minimal wait times.
- Delivered exceptional customer service to every customer by levering extensive knowledge of products and service and creating welcoming, positive experiences.
Education
Associate of Arts -
Borough of Manhattan Community College
New York (City), NY12-2017
High School Diploma -
Manhattan Center For Science & Mathematics
New York06-2014
Skills
- Bilingual- Fluent in both English & Spanish
- Proficient in Microsoft Word, Google Docs, Excel, Powerpoint, Epic, Adobe, Avatar & Eagle
- Assessed instructional responsibilities working with large amount of people at a time
- Insurance verification/ Patient counseling
Timeline
Home Health Aide
Home Care LLC
08.2025 - Current
Financial Counselor- Supervisor
Bellevue Hospital Center
06.2024 - Current
Home Health Aide
Allstar Homecare Agency Inc.
05.2023 - 06.2025
Customer Service Representative
Venieros Pasticceria & Cafe
08.2018 - 06.2024
Associate of Arts -
Borough of Manhattan Community College
High School Diploma -
Manhattan Center For Science & Mathematics