Karen Collins
Washington,DC
Summary
Knowledgeable about security policies, client resources and strategies for building strong and productive relationships with clients, staff and colleagues. Positive, upbeat and clear communicator with good interpersonal, multitasking and problem-solving abilities. Proficient in updating logs and filing reports. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Calvary Womens Services
10.2021 - Current
- Maintained clean, safe and well-organized environment.
- Responded to room transfers, incident reports and maintenance requests.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Developed rapport to create safe and trusting environment for care.
- Led by example through mature behavior consistent with university regulations and rules.
- Administered medication as directed by physician.
- Enforced policies and safety standards through building and room rounds.
- Attended to any and extra duties when requested.
Lead Resident Assistant
Community Family Life Servces
02.2021 - Current
- Maintained clean, safe and well-organized environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented all changes with the clients.
- Assisted residents in preparing for activity and social programs.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Administered medication as directed by physician.
- Responded to room transfers, incident reports and maintenance requests.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Supervised daily activities and provided assistance to staff.
- Counseled peers on career, academic and personal concerns.
- Led by example through mature behavior consistent with university regulations and rules.
- Encouraged community atmosphere by implementing educational and social programs.
- Mediated and conflicts to achieve peaceful and fair resolutions.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Coached students on useful life and personal care skills.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Developed rapport to create safe and trusting environment for care.
- Supervise 4 other staff.
- Assist clients with finding jobs and programs .
- Assist clients with getting Medical Insurance, Snap Benefits, Identification, Social Security Cards and etc.
Resident Assistant
Echelon Inc.
05.2020 - 02.2021
- Maintained clean, safe and well-organized client environment.
- Assisted residents in preparing for activity and social programs.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Completed incident reports.
- Completed daily login books.
- Ensured that all equipment worked properly.
- Preformed life skills.
- Implemented all COVID guidelnes.
- Developed rapport to create safe and trusting environment for care.
- Mediated and conflicts to achieve peaceful and fair resolutions.
- Mentored and supervised groups of residents on on-site.
- Promoted positive relations between residents and staff.
Lead Housing Supervisor
CASA RUBY'S
09.2019 - 06.2020
- Handled client complaints promptly and appropriately, calling in repairmen and other support services.
- Documented all information on clients in HMIS.
- Supervised 6 staff members
- Completed staff work schedules
- Completed payroll
- Preformed intake process for clients
- Assisted clients with finding jobs and programs
- Assisted with finding housing for clients.
- Oversaw the daily running of the house
- Supervised 10 clients
Education
Associate of Arts - Business Management
Shaw University
Raleigh, NC05.2003
GED -
Department of Education
Richmond Va06.1986
Skills
- Mental Health Disorders
- Staff Communication
- Message Delivery
- Event Chaperoning
- Recreational Activities
- Crisis Situations
- Incident Processing
- Resident Relations
- Resident Support
- Observational Skills
Timeline
Resident Assistant
Calvary Womens Services
10.2021 - Current
Lead Resident Assistant
Community Family Life Servces
02.2021 - Current
Resident Assistant
Echelon Inc.
05.2020 - 02.2021
Lead Housing Supervisor
CASA RUBY'S
09.2019 - 06.2020
Associate of Arts - Business Management
Shaw University
GED -
Department of Education
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