Karen Compton
Bridgeville,PA
Summary
Exceptional Customer Advocate , customer service , management specialist determined to resolve customer concerns to complete satisfaction. Highly professional and courteous in all interactions. Upbeat and friendly Customer Advocate with 25 years of experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with empathetic passion for customer support.
Overview
24
24
years of professional experience
Work History
Customer Advocate, Client Services Specialist
United Healthcare
Lansing Illinois, Schererville Indiana, Matteson Illinois , Chico California Chico, CA
09.1982 - 04.2006
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Contacted outside providers on behalf of customers to help solve problems.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Increased overall efficiency by streamlining workflows within the customer advocate team.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
- Trained new employees on company policies, best practices, and strategies for maintaining exceptional customer relations.
- Monitored customer service performance to enforce quality and accuracy standards.
- Fostered an environment that encouraged open communication among team members, leading to increased collaboration and problem-solving capabilities.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
Education
AA - Early Childhood Development/graphic Art
Prairie State College
Chicago Heights, ILTimeline
Customer Advocate, Client Services Specialist
United Healthcare
09.1982 - 04.2006
AA - Early Childhood Development/graphic Art
Prairie State College