Karen Conduragis

Work History

Senior Inside Sales Representative

Continental Benefits, LLC, Dba Marpai Health

05.2023 - 11.2023

Updated accounts and maintained long-term relationships with clients via Salesforce
Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling
Worked closely with other departments to promote products and marketing campaigns
Trained employees on new technology and sales methods to build highly-knowledgeable and successful team
Monitored and amplified sales pipeline to maintain flow of potential leads and prospects
Recorded accurate and efficient records in customer database
Negotiated prices, terms of sales and service agreements
Attended monthly sales meetings and quarterly sales trainings
Contributed to event marketing, sales and brand promotion
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Received, managed and quoted all incoming RFP's and other bid specifications
Kept detailed records of daily activities through online customer database
Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Worked consistently with National Sales Director by creating and developing new inside and territory sales roles
Collaborated with Executive and Marketing team on current marketing trends within TPA industry and sales processes
Built relationships with customers and community to promote long term business growth

Sales Development Representative

SmileDirectClub/Remote

11.2021 - 01.2023

Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs
Crafted persuasive sales pitches to communicate value of company products and services
Managed over 50 customer calls per day
Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Prospected to increase sales lead pipeline and and converted leads into new customers
Built and managed accurate sales pipeline to maintain high volume of activity
Utilized Salesforce to manage sensitive client information and update existing and new client profiles
Won new business by articulating full value of company's capabilities to prospects
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Set and exceeded company defined sales goals
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

Client and Partner Engagement Manager

Entegration, Inc.

08.2011 - 03.2021

Expert presenter, negotiator, and businessperson able to forge solid relationships with strategic partners and build consensus across multiple organizational levels
Manage Direct and Partner Reseller accounts with a monthly average of over $80,000.00
Conduct business to business telephone sales and generating leads for new and existing customers to discuss how their needs could be met with specific products and services regarding HIPAA Compliance and Cyber Security
Develop strong, honest and open customer relationships by presenting informational sales presentations to potential customers
Assisted with negotiations and sales closings
Manage client accounts via Salesforce and Chargify
Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
Self-motivated, with a strong sense of personal responsibility
Gained extensive knowledge in data entry, analysis and reporting

Practice Manager

Reproductive Medicine, P.C

11.2007 - 06.2010

Restructured Physician office schedules for all coordinating locations whereby increasing patient volume and revenue by 40% during 2008
Recruited to coordinate and implement all clinical and non-clinical operations for first new full-service satellite location
Instrumental with the implementation for all computer, telephone and IT Services; including the direct involvement and coordination for implementing of a new Electronic Medical Record (EMR) system
Coordinated all clinical services with clinical managers to assure patients are receiving the utmost care
Consulted with healthcare professionals on business decisions
Created and implemented organizational policies and procedures
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
Ensured compliance with OSHA and HIPAA regulations
Addressed and remedied all patient or team member issues
Trained interns and newly hired team members on office procedures and computer system
Ordered all office supplies and kept check on inventory levels

Medical Practice Manager

Massachusetts General Hospital, Gynecology Associates Ambulatory Center For Outpatient Care

03.2003 - 10.2007

Work closely with Nurse Coordinator, Clinical Practice Manager and Medical Director to continually assess and direct a wide range of issues, including operational, hiring support personnel, clinicians, revenue processing, facilities and systems issues
Develop and maintain systems to support clinical and operational decision-making and ensuring all administrative and Medical Director's needs are met
Short and long-range planning and project management including operational aspects of the ambulatory department for the start-up of the Yawkey Center for Outpatient Care
Implementation of Electronic Medical Record and Patient Ambulatory Patient Tracking Systems
Managed 30 employees and residency program for large 50-physician practice
Responsible for training, educating for all JCAHO, HIPAA and OSHA requirements and maintaining multi-disciplinary meeting minutes
Implemented onboarding program for new employees, which enabled each to effectively learn tasks and job duties
Created and implemented organizational policies and procedures
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
Addressed and remedied all patient or team member issues
Provided cross coverage when needed

Store Manager

Aveda Corporation

01.1998 - 01.2000

Responsible for hiring new team members for the first Aveda Corporate Flagship Store in Massachusetts
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of Advisors
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Educated team on new product launches with hands on demonstration
Organized monthly events and marketing campaigns to generate income
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
Managed inventory control, cash control, and store opening and closing procedures.
Created work schedules according to sales volume and number of employees
Approved regular payroll submissions for employees.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Reported to district manager regarding all store and staff issues, financial goals and sales
Supervised company's merger with Estee Lauder to deliver smooth transition, integration of processes and communication with existing and new customers

Patient Services Supervisor

Fertility Centers of New England, Inc, New England Clinic of Reproductive Medicine, Inc

09.1993 - 09.1998

Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Instrumental in establishing first free-standing fertility center in Massachusetts
Responsible for the establishment of both Front Office and Patient Services Department
Concentration of duties encompasses the coordination of physician and patient schedules: (including conversion to electronic medical records)
Interview, hiring and training for all Administrative Staff
Participated with management in the strategic planning and expansion of new office locations
Participation with upper management and physicians in coordination of workflow and troubleshooting for new satellite network program throughout New England
Developed close working relationships with front office and back office staff
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
Addressed and remedied all patient or team member issues
Ensured compliance with OSHA and HIPAA regulations
Ordered all office supplies and kept check on inventory levels
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
Consulted with healthcare professionals on business decisions
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills

Summary

Overview

Work History

Senior Inside Sales Representative

Sales Development Representative

Client and Partner Engagement Manager

Practice Manager

Medical Practice Manager

Store Manager

Patient Services Supervisor

Education

High School Diploma -

Associate of Business Administration - Business Administration And Management

Skills

Certification

20 Hour SAFE Comprehensive - Course ID 12129

Timeline

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