Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Teacher

Karen Conger

Lewis Center,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Friendly Customer Service Trainer with years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Excellent reputation for resolving problems and improving customer satisfaction.

Work History

Customer Service Trainer

Signature Worldwide
Dublin, OH
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Effective liaison between customers and internal departments.
  • Cross-trained and backed up other customer service managers.
  • Improved overall efficiency by anticipating needs and providing outstanding support.
  • Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

FNOL Liaison/Customer Service

Safelite Auto Glass
Westerville, OH
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Courier/ Customer Service

Local Mail And Freight
Columbus, Ohio
  • Managed customer relations and customer service through daily communication and interaction
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Effective liaison between customers and internal departments.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions

Tour Guide/Customer Service

Olentangy Indian Caverns
Delaware, OH
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 30 people on tours 3-4 times a day.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Developed tour programming to enhance guest experiences.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Provided information through narratives on various sites throughout the Delaware area, relaying little-known stories to provide interest.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Collected tickets and fees from each individual prior to start of tour.
  • Researched information on Native Americans to provide accurate, detailed tours.
  • Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Some College (No Degree) - Elementary Education

Baldwin Wallace University
Berea, Ohio

Skills

  • Customer Retention Strategies
  • Phone Etiquette
  • Training Program Effectiveness
  • Inbound and Outbound Calling
  • Constructive Feedback
  • Call Documentation
  • Employee Performance Evaluations
  • Establishing and Maintaining Customer Relationships

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin

Timeline

Some College (No Degree) - Elementary Education

Baldwin Wallace University

Customer Service Trainer

Signature Worldwide

FNOL Liaison/Customer Service

Safelite Auto Glass

Courier/ Customer Service

Local Mail And Freight

Tour Guide/Customer Service

Olentangy Indian Caverns

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Karen Conger