Summary
Overview
Work History
Education
Skills
Training
Work Availability
Timeline
Karen Cooley

Karen Cooley

Gulfport,MS

Summary

Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Community Health Worker

Optum/United Health
04.2022 - 02.2024
  • Provide outreach education services as a health advocate and basic information regarding community services to promote and encourage visits
  • Engage members primarily face to face and over the phone to discuss health related issues and changes
  • Create a positive experience and relationship with the member
  • Proactively engage members to manage their own health and healthcare decisions
  • Support the member to improve their well-being by staying out of the hospital, and attend regular visits to their primary physician, via education, clinical resources, and/or follow-up
  • Support member to ensure pick-up of their prescriptions by providing discussing importance of compliance
  • Provide member education on community resources and benefits
  • Actively listen and empathize with patients
  • Gather updated information from patient
  • Treat patient in a respectful and courteous manner
  • Conduct outreach to encourage participation in health-related programs and services
  • Performs all other related duties as assigned

Healthcare Ambassador

Landmark Health
09.2018 - 03.2022
  • Actively engaged patients both in the home and over the phone
  • Used critical thinking and communication skills to build lasting and impactful relationships with patients and caregivers and exuded compassion and empathy to earn trust of patients
  • Explained the value of the Landmark Program
  • Conducted check in surveys, FRS, CCM surveys, and community referrals with patients over the phone and in the home
  • Completed cadence, referral, and drop by home visits
  • Completed HFSs once a year with patients
  • Collaborated with Landmark Providers, Social Workers, Care Coordinators, and Nurses to drive improvement in patient outcomes
  • Conducted phone-based calls, completed assigned tasks, replied to messages, and tasks
  • Completed retinopathy eye exams in patient homes
  • Owl trainer duties such as guiding other Ambassadors throughout their employment and training them when onboarding
  • Delivered Fit Kits and Landmark Links
  • Performed home safety assessments, fall prevention exercises and various education information to patients
  • Referred patients to community resources
  • Assisted patients with installation of LH phone app on their phones for telemed visits
  • Completed training assigned
  • Performed other duties assigned.

Care Manager

Health Force, LLC
08.2014 - 09.2018
  • Telephonically assessed and evaluated member's needs and requirements to achieve and/or maintain their health
  • Guided members and their families toward and facilitated interaction for appropriate member care and well-being
  • Worked in collaboration with a multi-disciplinary team, employing a variety of strategies, approaches, and techniques to enable a member to manage their physical, environmental, and psycho-social health issues
  • Conducted telephonic outreach to assigned members to assess health, environment, nutrition, and psycho-social areas of concerns using a variety of assessments
  • Coached and problem solved with member to identify and address specific goal(s) to support health and behavior change
  • Provided appropriate interventions to optimize health and well-being
  • Facilitated interventions such as educating the member on disease process and how to manage it, and coordinating community-based support services and resources
  • Collaborated with other members of the interdisciplinary team such as RN, Provider, and Community Health Educator to better serve member and implement the model of care, gain program monitoring and reporting, and understand the program design better
  • Executed individualized care plan for each member
  • Performed data entry into Humana's database Rosalind
  • Liaison between member and health care provider if needed
  • Scheduled weekly meetings with members
  • Monitored the member compliance with care plan and medication regimen
  • Attended mandatory online training and meetings
  • Attended provider visits with member as needed
  • Assisted members with application process to access community resources
  • Completed med reconciliation with member and pharmacist and put in proper ICD-10 codes for each illness member had
  • Performed other duties as assigned.

Director of Recovery Services

R3SM Inc
11.2010 - 08.2014
  • Supervised one case manager supervisor, thirty case managers, fifteen construction estimators, seven information management specialists, and ten recovery specialists
  • Managed and monitored each individual client budget
  • Provided guidance and oversight for staff hired to work tornado program
  • Trained newly hired case managers and construction estimators
  • Coordinated delivery of services with area agencies to form partnerships to assist with recovery efforts
  • Worked closely with case manager supervisor too ensure that duties are followed through
  • Facilitated unmet needs committee meetings
  • Coordinated meetings in very short timeline if needed to achieve objectives
  • Attended/facilitated weekly staff meetings
  • Met with area agencies to collaborate on assisting clients with repair needs
  • Sign and create MOUs with area agencies
  • Advocated for clients to area agencies for financial recovery or material assistance
  • Researched services for clients
  • Advocated for new home builds/mobile home purchases for clients that qualify
  • Networked with other agencies to stay informed about services and resources
  • Follow up with other agencies that make assistance commitments to assist clients
  • Collaborated with builder to monitor rebuild process until finished
  • Attended mandatory staff/other meetings
  • Collaborated with attorney to ensure that all legal documents are prepared according to state regulations
  • Collaborated with the City of Hattiesburg to ensure that clients met all requirements for their housing program to get repairs or rebuild
  • Volunteered with agency when needed
  • Audited case files
  • Performed grant reporting duties by managing various financial spreadsheets.

Education

Bachelor's - Social Work

The University of Southern Mississippi School of Social Work, Hattiesburg, MS
01.2004

Associates -

Pearl River Community College, Poplarville, MS
01.2002

Skills

  • Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects
  • Resourceful team player who excels at building trusting relationships with clients and colleagues
  • Dependable, responsible contributor, committed to excellence, and success
  • Highly efficient organization skills
  • Healthy living plans
  • Health Service Referrals
  • Health Plan Development
  • Life Skills Instruction
  • Resource advocacy
  • Home Visiting
  • Conducting Home Visits
  • Service Coordination
  • Supervisory Experience
  • Materials Development
  • Organized and detail-oriented
  • Active Listening
  • Problem-Solving
  • Individual and Community Advocacy
  • Health Education
  • Social Services Application Assistance
  • CPR and First Aid
  • Referral Coordination
  • Community-based resources
  • Informational materials
  • Motivational Interviewing
  • Training skills
  • Excellent Communication
  • Organizational Skills
  • Remote Office Availability
  • Microsoft Office

Training

  • Owl Trainer
  • HEDIS/EMR Training
  • Care Plan Training
  • Recovery Plan, On-Base, Construction, Volunteer, Red Cross Shelter, STAC, Safety Plan, ACWIS and Assist Training
  • C.E. R. T. training, Volunteer Coordinator Training
  • Proficient in MS Office, Outlook, Excel, PowerPoint
  • Proficient in facilitating training for case managers
  • Proficient in training case managers
  • Red Cross disaster training
  • Case Manager Supervisor training; CAN Specialist training
  • Rosalind database training/Data entry skills training
  • Owl training
  • RetinaVue eye exam training
  • Quattro Flow training
  • Fall risk/prevention training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Community Health Worker - Optum/United Health
04.2022 - 02.2024
Healthcare Ambassador - Landmark Health
09.2018 - 03.2022
Care Manager - Health Force, LLC
08.2014 - 09.2018
Director of Recovery Services - R3SM Inc
11.2010 - 08.2014
The University of Southern Mississippi School of Social Work - Bachelor's, Social Work
Pearl River Community College - Associates,

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Karen Cooley