Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAREN COPELIN

Hot Springs,AR

Summary

Dependable administrative professional with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Lead Patient Service Representative

Touchstone Imaging
Hot Springs, AR
06.2022 - Current
  • Managed over 120 customer calls per day. Increased sales by estimated 38%.
  • Provided backup to facility manager.
  • New hire training and support for front office
  • Addressed service and maintenance issues for medical equipment, HVAC and various other issues that arose.
  • Used RIS and Healthlogix to enter and process patient orders, schedule appointments, document, check-in, etc.
  • Assisted patients in filling out check-in and payment paperwork
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Took copayments and compiled daily financial records
  • Managed patient registration process, confirming data accuracy and completeness
  • Investigated insurance claims denials and appeals
  • Handled customer service inquiries in person, via telephone and through email
  • Provided exceptional customer service to patients, answering questions and addressing concerns
  • Filed and maintained patient records in accordance with HIPAA regulations
  • Built and maintained positive working relationships with patients, staff and referring physicians offices
  • Developed and implemented customer service policies and procedures
  • Verified insurance eligibility and coverage for patients
  • Resolved billing inquiries and disputes in timely fashion
  • Facilitated communication between patients and various departments and staff
  • Recommended service improvements to minimize recurring patient issues and complaints
  • Provided excellent customer service to patients and medical staff

Office Assistant

ELITE HOME HEALTH
Hot Springs, AR
02.2019 - 05.2022
  • Managed over 100 customer calls per day and increased billing revenue by 50%.
  • Ensures operational excellence and quality of care in facility
  • Demonstrates knowledge and all equipment to provide safe environment for staff
  • Participates in performance improvement activities
  • Familiar with HIPAA regulations and compliance standards
  • Involved in coaching team members
  • Handles daily operations which include such items as leadership in performance measures when training new hires, completion of weekly reports, issues related to billing, issues related to building maintenance, emergency staff, etc.
  • Participates in welcoming and orienting all new staff and supports formal orientation program
  • Performs all other duties as assigned by supervisor/
  • Delivered clerical support by handling range of routine and special requirements.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Monitored security to help maintain equipment, data and information safety.
  • Collaborated with various departments to complete assigned tasks.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Created and maintained detailed records of all office activities.
  • Compiled and analyzed data to produce reports.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Assisted with onboarding of new employees.
  • Edited and proofread documents for accuracy and completeness.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Church Administrator

Grand Avenue United Methodist Church
Hot Springs, AR
01.2016 - 04.2019
  • Managed over 50 customer calls per day.
  • Handled church correspondence, member database and building scheduling.
  • Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
  • Greeted visitors, callers and members of congregation courteously and promptly
  • Directed administrative and secretarial support for pastors, program directors and volunteers at church.
  • Created and updated membership rosters, church documents and basic reports.
  • Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Created reports, presentations and other materials for executive staff.
  • Built and managed processes for tracking and monitoring department performance.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for 8 employees.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.

Deputy Court Clerk

Garland County Circuit Clerk
Hot Springs, AR
01.2015 - 01.2016
  • Managed over 100 customer calls per day.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Documented exhibits admitted during hearings.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Provided assistance to attorneys and court personnel in courtroom
  • Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Collected court fees and fines and recorded amounts collected in EMR.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Performed routine data entry or document management.

Paralegal

Jason M Johnson, Assistant Attorney General
Little Rock, AR
10.2014 - 01.2015
  • Managed over 50 customer calls per day.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Prepared legal briefs, motions, and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Researched statutes, decisions, legal articles, and codes.
  • Conducted background investigations on defendant and legal research.
  • Created weekly, monthly and quarterly expense reports.
  • Conducted detailed client intakes and entered information into company database.

Education

Certificate - Medical Assisting

Remington College
Little Rock, AR
05.2004

High School Diploma -

Mena High School
Mena Arkansas
05.1994

Certificate - Auto Mechanics

Rich Mountain Community College
Mena, AR
05.1994

Skills

  • Report Analysis
  • Social Media Knowledge
  • Microsoft Home and Office
  • Mail Management
  • Multi-Line Phone Proficiency
  • Employee Training
  • Insurance Eligibility Verifications
  • Medical Terminology
  • Time Management
  • Information Confidentiality
  • Office Management
  • Accounting Techniques
  • Schedule Management
  • Dedicated Team Player
  • Self-Starter
  • Performance Improvement
  • Verbal and Written Communication
  • Opening and Closing Procedures
  • Workers' Compensation Knowledge
  • Social Perceptiveness
  • Customer Relationship Management
  • Active Listening
  • Claims Appeal Procedures
  • Strong Interpersonal Skills
  • Strong Problem Solver
  • Digital and Manual File Management
  • Legal Research
  • Keen Attention to Detail
  • Documentation and Reports
  • Physician Order entry
  • VA Claims
  • Disaster Management
  • Public Speaking
  • Enjoying Learning

Certification

Arkansas Notary Public

Timeline

Lead Patient Service Representative

Touchstone Imaging
06.2022 - Current

Office Assistant

ELITE HOME HEALTH
02.2019 - 05.2022

Church Administrator

Grand Avenue United Methodist Church
01.2016 - 04.2019

Deputy Court Clerk

Garland County Circuit Clerk
01.2015 - 01.2016

Paralegal

Jason M Johnson, Assistant Attorney General
10.2014 - 01.2015

Certificate - Medical Assisting

Remington College

High School Diploma -

Mena High School

Certificate - Auto Mechanics

Rich Mountain Community College

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KAREN COPELIN