Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Timeline
GeneralManager

KAREN CORNETT

Restaurant general manager
Belcamp,MD

Summary

Visionary General Manager with over three decades of leadership experience, specializing in team building and enhancing operational efficiencies. Demonstrates a proven ability to increase customer satisfaction and foster a collaborative work culture. Committed to driving strategic initiatives and achieving exceptional business outcomes.

Overview

28
28
years of professional experience

Work History

GENERAL MANAGER

Arby's
Aberdeen
04.1987 - 11.2007
  • Managed daily operations, leading a team of 30 to achieve consistent sales growth and customer satisfaction.
  • Developed and trained staff, resulting in improved service quality and employee retention.
  • Resolved customer complaints efficiently, enhancing overall customer experience.
  • Analyzed sales data to optimize product offerings, boosting revenue and profitability.

ASSISTANT MANAGER

Rite Aid
Aberdeen
01.1980 - 02.1987
  • I have implemented efficient store opening and closing procedures, enhancing operational flow and reducing downtime.
  • Coordinated team efforts to achieve sales targets, fostering a cooperative and productive work environment.
  • Streamlined inventory management, reducing stock discrepancies by 15% and improving stock availability.
  • Maintained meticulous records of daily transactions, ensuring accuracy and compliance with company policies.
  • Mentored new employees, providing guidance and support to enhance their performance and integration into the team.

GENERAL MANAGER

Wawa Inc.
  • Managed scheduling and payroll for 35 employees, ensuring accurate and timely processing.
  • Oversaw store operations 24/7, maintaining high standards and resolving issues promptly.
  • Led a team of 35, fostering collaboration and enhancing customer satisfaction by 20%.
  • Improved staff retention through effective leadership and team-building initiatives.
  • Maintained operational efficiency and high performance under demanding conditions.

BENEFITS COORDINATOR

Aflac
  • Sold supplemental insurance to individuals and businesses, reducing expenses through benefits analysis.
  • Analyzed benefits data to identify cost-saving opportunities, achieving measurable reductions.
  • Provided insurance solutions to clients, resulting in significant cost savings and improved benefits.
  • Consulted with clients on supplemental insurance, leading to measurable expense reductions.

GENERAL MANAGER

Taco Bell Summerwoods Corp
  • Recruited, hired, and trained employees, ensuring high performance and excellent customer service.
  • Managed market training, interviewing, and training candidates for 17 stores across MD.
  • Implemented training programs, improving staff efficiency and customer satisfaction.
  • Led team development, resulting in measurable improvements in service quality and employee retention.

Education

Belair
07.2024

High School Diploma - General Studies

Patapsco High School
Baltimore
06.1981

Skills

  • Team Leadership
  • Customer Service
  • Employee Training
  • Scheduling
  • Sales analysis
  • Inventory management
  • Staff training
  • Customer service
  • Payroll management
  • Team collaboration
  • Operational efficiency
  • Employee recruitment
  • Benefits analysis
  • Market training
  • Problem resolution
  • Customer satisfaction
  • Leadership development
  • Cost-saving strategies
  • Decision making
  • Goal setting
  • Team oversight
  • Organizational development
  • Top talent recruiting, hiring, and retention
  • Sound judgment
  • Profit and loss
  • Sales
  • Training and development
  • Recruitment
  • Purchasing
  • Labor cost controls
  • Profit and loss accountability
  • Time and resource optimization
  • Budget forecasts
  • Performance improvement
  • Visionary leadership
  • Performance improvements
  • Team building
  • Schedule management
  • Customer relationship management
  • Sales planning and implementation
  • Safety assurance
  • Organizational restructure and change
  • Supervision and training
  • Succession planning
  • Facility management
  • Product costing
  • Staff motivation
  • Customer retention
  • Project management
  • Motivation
  • Total quality management
  • Cost analysis and savings
  • Team player
  • Leadership and team building

Accomplishments

  • Won three presidential awards for Wawa.
  • Two-time manager of the Year with Arby's.
  • Taco Bell Manager of the Year with a Golden Bell prize.
  • Voted four-time signature store for Taco Bell.

Hobbies and Interests

  • Coaching softball for Havre de Grace Little League
  • Traveling All-Stars

References

  • Rob Jones Sr., Secure Tactical, 443-690-5499
  • Pat Simmons, Retired, 410-939-2183

Timeline

GENERAL MANAGER

Arby's
04.1987 - 11.2007

ASSISTANT MANAGER

Rite Aid
01.1980 - 02.1987

GENERAL MANAGER

Wawa Inc.

BENEFITS COORDINATOR

Aflac

GENERAL MANAGER

Taco Bell Summerwoods Corp

High School Diploma - General Studies

Patapsco High School

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KAREN CORNETTRestaurant general manager