Karen Cortez
Houston,Texas
Summary
Detail-oriented Assistant Manager offers more than 3 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on target to archive important objectives Exellent relationships building, multitasking and decion making skills Highly motivated employe with desire to take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
10
10
years of professional experience
Work History
Manager's Assistant
Chevron Gas Station
06.2024 - 04.2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist
Law Office
06.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
Staffing Agency
01.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Assistant Manager
Colony Ridge
01.2019 - 12.2021
- Organized schedules, workflows and shift coverage to meet expected business demands
- Worked closely with customers to understand needs and resol diverse issues
- Experience handlin multiple tasks by responsabilities, planning and maintaining work schedules, updating procedures and policies and performing customer service activities
Salesman/Customer Service
Terrenos Houston
08.2017 - 11.2019
- Generated more than 100 leads per week and pursued appointment opportunities to convert prospects into new customers
- Answered product questions with up to date knowledge of sales promotions
- Created successful strategies to develop and expand customer sales
- Presented properties to potential buyers to address questions or concerns
- Maximized market share by working with clients and building relationships
Social Media Content Creator
Alexanders Photography
02.2018 - 10.2019
- Pitched and coordinated live video streaming for social media channels to engage viewers
- Managed social media responses by escalating comments and inquiries to appropriate personnel or departments
- Tracked performance of social media content using native plataform analytics, various soci media tools and regular reports to inform strategy
- Presented ideas and storyboards to clients
Cashier
Chevron
04.2015 - 08.2017
- Collected payments and provide accurate change
- Completed daily recove tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Preserved appearanced for store by arrang and replenishing displays and merchandise racks
- Delivered high level of customer service to latrons using active listening and engagement skills
Education
High School - undefined
Aldine senior high school
TXSkills
- Product and service knowledge
- Sales monitoring
- Time Management
- Retail operations management
- Excellent customer service
- Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager's Assistant
Chevron Gas Station
06.2024 - 04.2025
Receptionist
Law Office
06.2024 - 09.2024
Receptionist
Staffing Agency
01.2024 - 06.2024
Assistant Manager
Colony Ridge
01.2019 - 12.2021
Social Media Content Creator
Alexanders Photography
02.2018 - 10.2019
Salesman/Customer Service
Terrenos Houston
08.2017 - 11.2019
Cashier
Chevron
04.2015 - 08.2017
High School - undefined
Aldine senior high school
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