Karen Cortez Gil
La Porte,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Care Coordinator
Community Health Network
02.2021 - Current
- Assisted patients in overcoming barriers to medication adherence through tailored solutions and support strategies.
- Increased pharmacy efficiency by implementing new technologies and software systems to enhance patient care processes.
- Coordinated the procurement of specialty medications for patients with unique therapy needs, ensuring timely access to necessary treatments.
- Facilitated communication between pharmacy staff, healthcare providers, insurance companies, and patients for seamless care coordination experiences.
- Provided exceptional customer service while maintaining patient confidentiality and adhering to HIPAA regulations.
- Conducted regular follow-up with patients as part of ongoing monitoring efforts to ensure optimal therapeutic outcomes over time.
- Monitored pharmaceutical stock to determine inventory level, anticipating required medications and supplies as well as placing and expediting orders.
- Analyzed and summarized data to support and develop efficient workflow operations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Maintained detailed documentation of all pharmacy interventions performed while adhering strictly to organizational policies concerning record keeping.
- Enhanced patient satisfaction with personalized medication counseling, addressing concerns, and answering questions.
Pharmacy Technician
Walgreens
02.2019 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
Library Page
City Of Deer Park
12.2017 - 06.2018
- Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Created visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.
- Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.
- Offered support during children''s programming events by setting up materials, supervising attendees, and assisting with cleanup as needed.
- Promoted digital literacy among patrons by providing assistance with computer use and other technology-related needs.
- Conducted regular audits of library holdings to identify damaged or outdated materials for removal or replacement.
- Supported library events and programs, contributing to increased community engagement and participation.
- Performed opening and closing procedures as required, safeguarding the security and integrity of the library''s physical space and collections.
- Maintained confidentiality when handling patron information, adhering to strict privacy policies and promoting trust in library services.
- Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
- Aided in circulation tasks such as checking-in, checking-out, and renewing materials, ensuring efficient service for all patrons.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Located library materials, resources and technologies to fulfill patron requests.
- Processed library card applications and maintained patron records with accurate contact information.
- Catalogued and sorted books and library materials.
Education
No Degree - Paralegal
San Jacinto College District
Pasadena, TX05.2026
High School Diploma -
Dr. Kirk Lewis Career And Technical High School
Houston, TX06.2018
Skills
- Analytical Skills
- Health Information Systems
- Problem-solving aptitude
- Basic Life Support for Health Care Providers (BLS)
- Relationship Building
- Training and mentoring
- Organizational Skills
- Reliability
- Attention to Detail
- Pharmaceutical knowledge
- Insurance Billing
- Teamwork and Collaboration
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Care Coordinator
Community Health Network
02.2021 - Current
Pharmacy Technician
Walgreens
02.2019 - 02.2021
Library Page
City Of Deer Park
12.2017 - 06.2018
No Degree - Paralegal
San Jacinto College District
High School Diploma -
Dr. Kirk Lewis Career And Technical High School
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