Karen Costa Shimizu

Provided support to nurses in delivering hands-on patient care within a long-term care and rehabilitation setting. Assisted with daily living activities, vital sign checks, mobility and hygiene needs, and accurate documentation. Worked closely with the nursing staff to ensure patient safety, comfort, and dignity while developing strong skills in communication, time management, and understanding of clinical operations.

Assisted patients with understanding and managing their financial responsibilities by verifying insurance coverage, processing payments, and explaining billing information. Coordinated with insurance providers and clinical departments to resolve account issues and ensure accurate claims processing. Delivered supportive, clear communication to promote a positive patient experience while strengthening skills in customer service, problem-solving, and healthcare financial workflows.

Provided responsive and courteous support to customers by addressing inquiries, resolving concerns, and offering product or service information. Handled phone, email, and in-person interactions while maintaining a positive and solution-focused approach. Collaborated with team members to improve service efficiency and customer satisfaction, strengthening skills in communication, conflict resolution, and multitasking.