Karen Coursen
New Port Richey,FL
Summary
Corporate Compliance Manager with expertise in federal and state healthcare regulations. Proven track record in medical billing and revenue cycle management. Skilled in navigating government audits and ensuring compliance across healthcare operations.
Overview
25
25
years of professional experience
Work History
Regional Compliance Manager/Director of Internal Audit
Lincare Holdings
Clearwater, FL
11.2018 - Current
- Directed investigation team addressing allegations from employees, practitioners, and patients.
- Prepared responses for three Corporate Integrity Agreement audits conducted by Independent Review Organizations.
- Managed internal auditors performing risk assessments and implementing corrective actions.
- Presented comprehensive reports to senior management and compliance committee members.
Billing and Compliance Manager
Life Line Community Healthcare
Austin, TX
08.2018 - 11.2018
- Established first medical billing department for direct-to-consumer business focused on Annual Wellness Visits and Chronic Care Management.
- Managed team of medical billers and collectors increasing receivables from zero to $2 million within six months.
- Designed and executed inaugural compliance training program, ensuring adherence to industry standards.
- Conducted thorough investigations of reported allegations and reported HIPAA breaches to the OCR.
- Oversaw all government audits and appeals, achieving a 100% pass rate.
Regional Billing Manager / Central Audit Manager
Lincare Inc.
Clearwater, FL
06.2000 - 08.2014
- Managed the Regional Billing and Collections office, responsible for $5 million in accounts receivable.
- Developed monthly, quarterly, and annual reports for CEO and Board presentations.
- Consistently achieved top five ranking company-wide for cash collections, while maintaining the lowest DSO.
- Led large team of auditors, responding to more than ten thousand audits each month.
- Conducted large volume of Administrative Law Judge hearings with a 97% pass rate.
Education
MBA - Healthcare Administration
St. Leo University
Dade City, FL Bachelor of Arts - Liberal Arts and Sciences
Wayne State University
Detroit, MITimeline
Regional Compliance Manager/Director of Internal Audit
Lincare Holdings
11.2018 - Current
Billing and Compliance Manager
Life Line Community Healthcare
08.2018 - 11.2018
Regional Billing Manager / Central Audit Manager
Lincare Inc.
06.2000 - 08.2014
MBA - Healthcare Administration
St. Leo University
Bachelor of Arts - Liberal Arts and Sciences
Wayne State University
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