Karen Cox

Spearheaded the development of a comprehensive business plan for this new clinic role, securing unanimous physician approval and successfully leading full implementation.

• Acted as a primary liaison among executive leadership, staff, IT, and external vendors to ensure aligned priorities and seamless communication.
• Composed and edited executive-level communications, internal announcements, and reports with a focus on clarity, tone, and audience impact.
• Maintained accurate records and tracked departmental tasks using Microsoft Word, Excel, PowerPoint, and SAP; generated data-driven reports to support decision-making.
• Designed and implemented targeted training programs that closed skill gaps by 30% and supported ongoing professional development, improving team performance.
• Fostered a high-engagement team culture by promoting inclusivity, creativity, and shared ownership of outcomes.
• Mediated and resolved interpersonal and interdepartmental conflicts, contributing to a collaborative and productive work environment.
• Conducted research to support risk management strategies, ensure regulatory compliance, and inform staff training efforts.
• Identified and led process improvement initiatives that optimized clinic operations by 37%, enhanced efficiency by 30%, and reduced bottlenecks.

• Supported healthcare operations by coordinating provider schedules, patient flow, and exam room readiness, contributing to reduced wait times and improved clinic efficiency.
• Developed and implemented a proactive “chart prep” system 1–2 days prior to appointments, which decreased scheduling conflicts and improved provider availability—resulting in a 15% reduction in patient wait times.
• Served as a liaison between providers, patients, and administrative staff, ensuring accurate communication and smooth coordination across multidisciplinary care teams.
• Educated patients on care plans and medication use, reinforcing compliance and enhancing patient satisfaction through clear, compassionate communication.
• Maintained clinical documentation and patient records in alignment with HIPAA and regulatory standards, ensuring data accuracy and operational compliance.
• Contributed to ongoing process improvement efforts by identifying workflow inefficiencies and proposing system-level enhancements to support better care delivery.
• Played a key role in day-to-day clinic operations, assisting with inventory, appointment tracking, and procedural setup to maintain seamless service delivery.

• Coordinated insurance verification processes to ensure timely patient care and billing accuracy.
• Managed a high volume of incoming calls with professionalism, directing inquiries to appropriate departments for prompt resolution.
• Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
• Supported billing department operations by compiling invoices accurately and promptly addressing any discrepancies or disputes that arose.

• Streamlined front desk operations by effectively managing incoming calls, greeting walk-in visitors, and directing them appropriately within the clinic setting.
• Supported practice growth initiatives through active participation in marketing efforts, community outreach events, and ongoing professional development opportunities.
• Assisted in billing and coding tasks, contributing to timely claims submission and revenue cycle management.
• Supported physicians with timely transcription of medical notes, thereby increasing productivity and reducing documentation errors.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Provided comprehensive administrative assistance to physicians, allowing them to focus on providing quality patient care.
• Analyzed billing discrepancies to enhance revenue accuracy and minimize claim denials.
• Reduced turnaround time for claim submissions, ensuring compliance with healthcare regulations through diligent documentation.