Karen Cranor
Hubert,NC
Summary
Results-driven professional with a versatile background in retail operations. Recognized for strong analytical skills and attention to detail, successfully implementing pricing strategies and training programs to drive sales performance and customer loyalty.
Overview
10
10
years of professional experience
Work History
DSD Receiver
Food Lion
07.2022 - 02.2024
- Received and processed deliveries efficiently, ensuring accurate inventory management.
- Inspected products for quality assurance, minimizing spoilage and enhancing customer satisfaction.
- Coordinated with vendors to resolve discrepancies in shipments, streamlining communication processes.
- Maintained organized storage areas, optimizing space utilization and improving accessibility of goods.
Retail Pricing Coordinatior
Food Lion
05.2019 - 07.2022
- Analyzed pricing data to ensure competitive positioning and alignment with market trends.
- Collaborated with merchandising teams to develop pricing strategies for new product launches.
- Reviewed and updated promotional pricing to maximize sales performance and customer engagment
- Supported the implementation of pricing software tools for improved accuracy and efficiency.
- Improved pricing accuracy by consistently monitoring and updating retail prices.
Customer Service Manager
Food Lion
01.2018 - 05.2019
- Led team in providing exceptional customer service, enhancing overall customer satisfaction.
- Developed and implemented training programs for new staff, improving service efficiency.
- Analyzed customer feedback to identify trends and implement strategic improvements.
- Managed daily operations, ensuring adherence to company policies and procedures.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Money handling and bank deposits by overseeing employees responsible for such tasks ensuring financial accuracy.
Grocery Manager
Food Lion
06.2017 - 01.2018
- Led inventory management, ensuring optimal stock levels and minimizing waste.
- Developed staff training programs to enhance customer service and operational efficiency.
- Oversaw daily operations, coordinating team activities to meet store performance goals.
- Implemented merchandising strategies that increased product visibility and sales.
Assistant Customer Service Manager
Food Lion
02.2014 - 06.2017
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Trained and mentored junior staff in effective communication and problem-solving skills.
- Analyzed customer feedback to identify trends and implement service improvements.
- Developed training materials for new hires, streamlining onboarding processes.
Education
High School Diploma -
North Wilkes High School
Hays, NCCertificate - Medical Billing And Coding
Wilkes Community College
Wilkesboro, NC06-2025
Skills
- Warehouse safety
- Pallet jack operation
- Stock rotation
- Receiving procedures
Timeline
DSD Receiver
Food Lion
07.2022 - 02.2024
Retail Pricing Coordinatior
Food Lion
05.2019 - 07.2022
Customer Service Manager
Food Lion
01.2018 - 05.2019
Grocery Manager
Food Lion
06.2017 - 01.2018
Assistant Customer Service Manager
Food Lion
02.2014 - 06.2017
High School Diploma -
North Wilkes High School
Certificate - Medical Billing And Coding
Wilkes Community College