Karen Crespo
Tampa,FL
Summary
Accomplished professional with a strong drive to achieve goals and possessing a wide range of administrative, operational, and interpersonal skills. Demonstrated ability to work effectively with diverse teams, making substantial progress while managing numerous competing priorities and strict deadlines. Proficient in providing administrative and financial support services, managing front desk operations, delivering exceptional customer service, and nurturing strong professional relationships.
Overview
12
12
years of professional experience
Work History
CX Retail Specialist with Accounts Receivable Functions
Caesarstone
02.2023 - Current
- Proficient in customer account management & analysis, accounts receivable, and providing outstanding customer service.
- Rapidly resolves complex customer-facing and operational challenges.
- Communicates and collaborates across departmental and organizational levels, building strong relationships with colleagues, customers, and leadership.
- Intrinsically motivated to produce high-quality work, and rapidly learns new roles, technology, and responsibility
- Research and identify account discrepancies, make system corrections, provide documentation to clients, and collect unpaid balances.
- Review and send AR aging reports to customers to ensure compliance.
- Accurately and efficiently processing cash, check, and credit card receipts
- Create new accounts for all 17 Multi-Material locations. Approve or decline credit lines and recommend adjustments, extensions, increases, or closures.
- Participated in regular training sessions for continuous improvement knowledge and skills.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Analyzed accounts for delinquencies and other ongoing issues.
- Collaborated with other departments to address customer needs and service requests.
Office Manager
Caesarstone (Formerly Omicron Granite & Tile)
07.2021 - 02.2023
Office Manager
Caesarstone (Formerly Omicron Granite & Tile)
08.2017 - 07.2021
Office Manager
Caesarstone (Formerly Omicron Granite & Tile)
09.2014 - 08.2017
- Delivered excellent customer service by greeting and assisting each customer
- Handle multiple calls daily, creating sales orders, material pricing, signing up new customers, retrieving customer data, presenting relevant product information, and scheduling deliveries
- Maintained electronic and paper databases and filing systems with accuracy
- Addressed customer inquiries and resolved complaints
- Submitted and reconciled office expense reports
- Handled sensitive information in a confidential manner
- Coordinated office procedures and updated staff on any changes
- Tracked inventory and ordered merchandise and supplies according to company guidelines to maximize sales and maintain store appearance
- Responsible for weekly cash and check deposits
- Maintain daily records of all transactions and generate reports for the branch manager
- Supported the branch manager to increase monthly sales revenue
- Ensured building operation by completing preventive maintenance requirements; Called for repairs when needed
- Designs and delivers cross-functional onboarding and skills-based content for new hires
- Experienced in invoice and credit memo preparation, file & data management, expense reporting, inventory tracking, ordering, payment processing, reconciliations & deposits, and report generation.
Front Desk
Animal Hospital of Lakewood Ranch
01.2013 - 08.2014
- Provided comprehensive front desk management for a busy veterinary office, including assisting with check-in and out of patients, call management & triage, appointment scheduling for multiple veterinarians & technicians, data entry & file management, payment processing & account management, key holder responsibilities, and customer service
- Proficient in the sale & upselling of pet care products and vitamins, additionally, dispensed medications with printed Instructions
- Responsible for providing clinical support, including weighing patients, escorting patients & owners to exam rooms, and transcribing the doctor's notes to the electronic medical record system.
Education
High School Diploma -
Colegio Santa Monica
Skills
- Problem-Solving
- Attention to Detail
- Staff Training and Development
- Cross-Functional Teamwork
- Critical Thinking
- Active Listening
Languages
English
Portuguese
Spanish
Timeline
CX Retail Specialist with Accounts Receivable Functions
Caesarstone
02.2023 - Current
Office Manager
Caesarstone (Formerly Omicron Granite & Tile)
07.2021 - 02.2023
Office Manager
Caesarstone (Formerly Omicron Granite & Tile)
08.2017 - 07.2021
Office Manager
Caesarstone (Formerly Omicron Granite & Tile)
09.2014 - 08.2017
Front Desk
Animal Hospital of Lakewood Ranch
01.2013 - 08.2014
High School Diploma -
Colegio Santa Monica