Karen Croyle

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency,

• Generated daily Excel sheet updates.
• Delivered excellent customer service through prompt responses and addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managed daily jobsites for completion of punch list.
• Assisted HR with employee paperwork and payroll.

• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
• Scheduled appointments and verified insurance coverage.
• Implemented comprehensive tracking systems to monitor progress towards tracking new patient starts and doing weekly and monthly follow up calls..
• Streamlined appointment scheduling for increased efficiency and reduced wait times.
• Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
• Built strong relationships with referring providers through regular communication updates on shared cases.
• Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
• Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
• Delivered excellent patient experiences and direct care.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.

This is the same job previously mentioned.S&L is a contracted company out of New York. My job ends when they have completed their contract. I worked there in 2017 and was asked back in 2019.

• Mitigated potential risks for clients by identifying potential reputation threats and providing timely alerts for prompt action.
• Enhanced media monitoring accuracy and provided detailed reports after each shift.
• Real-time monitoring and analysis of relevant news and incoming comments.
• Reduced response time to potential PR issues by effectively prioritizing high-impact news events during daily media scans.

• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups while maintaining compliance with guidelines relating to HIPAA.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
• Implemented comprehensive tracking systems for patient progress.
• Streamlined appointment scheduling for increased efficiency and reduced wait times.
• Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
• Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
• Delivered excellent patient experiences and direct care.
• Trained new staff, providing direct supervision.

• Prepared patient for orthodontist by reviewing patient chart and performing clinical procedures.
• Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
• Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
• Took x-rays, photographs, and impressions of patients' teeth and mouth.
• Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
• Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
• Set appointments and made follow-up calls.
• Promoted positive patient experiences by building rapport and addressing concerns during appointments.
• Reduced appointment wait times with efficient room setup and breakdown between patients.
• Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
• Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.

• Prepared patient for orthodontist by reviewing patient chart and performing clinical procedures.
• Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
• Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
• Maintained accurate documentation for OSHA policies.
• Assisted with marketing strategies to maintain quality relationships with top referrals.
• Took x-rays, photographs, and impressions of patients' teeth and mouth.
• Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
• Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
• Set appointments and made follow-up calls.
• Promoted positive patient experiences by building rapport and addressing concerns during appointments.
• Reduced appointment wait times with efficient room setup and breakdown between patients.
• Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.