Karen Cuellar
Miami
Summary
Knowledgeable at providing friendly, thorough customer service to clients, family and fellow professionals. Skilled at problem solving and conflict resolution, and able to help encourage teamwork.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
8
8
years of professional experience
Work History
Sales Manager
TeamOne Repair
07.2023 - 02.2025
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed training programs that improved team performance and product knowledge.
- Coordinated cross-functional collaboration to align marketing initiatives with sales goals.
- Monitored competitor activities to inform pricing strategies and promotional efforts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Secretary to the General Manager
Saul C.
12.2022 - 06.2023
- Prepared comprehensive reports and presentations, enhancing decision-making processes.
- Scheduled and coordinated meetings for General Manager, optimizing calendar management.
- Developed office procedures that streamlined operations and improved workflow consistency.
- Trained new administrative staff on company policies and software usage, fostering team integration.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
Head Waiter
Gyukaku Brickell
03.2020 - 01.2022
- Supervised dining room operations to ensure exceptional guest experiences.
- Trained and mentored junior staff on service standards and operational efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Led weekly team meetings to discuss performance goals and service improvements.
Guest service
CMX Brickell City Centre
08.2019 - 01.2020
- Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment.
- Continuously classified and filed records to keep the system efficient and all information organized.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Posted room charges each day for items such as food, liquor and pay-per-view services.
Hostess
Gyu-Kaku Japanese BBQ
07.2017 - 11.2018
- Answered the phone to take delivery or pickup orders from callers.
- Set-up and cleared tables at peak times to seat patrons more quickly.
- Met needs of guests by listening to special requests and accommodating them accordingly.
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
- Informed guests about daily specials, new dishes, and changes in the menu.
- Observed the dining room to monitor guest satisfaction and provided assistance when needed.
- Seated guests, accounting for special requests and available seating.
- Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.
After school lead teacher
Miami Bethany Community Services, Inc.
10.2016 - 03.2018
- Second Grade Lead Teached
- After School Teacher Assistant
- Site Coordinator's Secretary
Education
High school Student -
Miami Edison Senior High School
Miami, FL05.2020
Skills
- - Highly organized and proficient at quickly learning new procedures
- - Committed and motivated
- - Leadership skills
- - Two languages spoken fluently: English, Spanish
- - Works at fast yet organized pace
- Goals and performance
Languages
English
Timeline
Sales Manager
TeamOne Repair
07.2023 - 02.2025
Secretary to the General Manager
Saul C.
12.2022 - 06.2023
Head Waiter
Gyukaku Brickell
03.2020 - 01.2022
Guest service
CMX Brickell City Centre
08.2019 - 01.2020
Hostess
Gyu-Kaku Japanese BBQ
07.2017 - 11.2018
After school lead teacher
Miami Bethany Community Services, Inc.
10.2016 - 03.2018
High school Student -
Miami Edison Senior High School