Karen Cully
New Richland,MN
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Assistant
Federated Insurance
Owatonna, MN
10.2024 - Current
- Handled customer inquiries in a courteous and professional manner.
- Provided excellent customer service to ensure repeat business.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Maintained accurate records of customer interactions and transactions.
- Processed new policy applications and updated existing policy documents.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Conducted policy reviews and renewals, ensuring customer satisfaction and retention.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Developed strong relationships with clients by providing exceptional customer service.
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Asked probing questions and offered solutions to resolve customer issues.
- Navigated computer system to look up customer information and update policies.
- Researched relevant policy information to answer customer questions.
- Responded promptly to emails and phone calls from customers seeking assistance.
Desk Operations Specialist
Mayo Clinic Health System
Owatonna, MN
06.2019 - 10.2024
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume medical practice
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Answered emails and took phone calls in a timely manner
- Most recently became a surgery scheduler for the Urology and OB/GYN departments
- This involves coordinating surgery, along with the appropriate pre and post op appointments for the patient and submitting referrals to the patients insurance company
Team Lead
AmesburyTruth
Owatonna, MN
09.2008 - 06.2019
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Delegated daily tasks to team members to optimize group productivity
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
- Monitored team progress and enforced deadlines
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Integrated process improvements to increase overall workflow
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
- Documented production levels, materials used and special incidents to keep management informed of daily activities
- Developed and monitored weekly staff schedules
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements
- Rotated through series of different stations based on team needs
Customer Service Cashier
One stop gas station
New Richland, MN
08.2004 - 09.2008
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Greeted customers and responded to informational requests
- Maintained work area in clean and neat manner
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Built and maintained productive relationships with employees
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full
- Answered phone calls to assist customers with questions and food orders
- Prepared food, including pizza, subs and other food items
Education
Associate of Arts -
Riverland Community College
Austin, MN12.2009
High School Diploma -
New Richland High School
New Richland, MN05.2007
Skills
- Communication
- Relationship building
- Conflict resolution
- Multitasking
- Reliable and trustworthy
- Clerical
- Computer skills
- Critical thinking
- Organizational skills
- People skills
- Supervision
- Work ethic
- Phone skills
- Customer service
- Record keeping
- Appointment scheduling
- Data entry
- Time management
- Problem resolution
- Effective communication
- Meeting deadlines
- Customer assistance
- Verbal and written communication
- Microsoft office
- Interpersonal skills
- Problem-solving
Certification
Certified Emergency Medical Responder, Member of the volunteer ambulance service in New Richland, MN
Timeline
Service Assistant
Federated Insurance
10.2024 - Current
Desk Operations Specialist
Mayo Clinic Health System
06.2019 - 10.2024
Team Lead
AmesburyTruth
09.2008 - 06.2019
Customer Service Cashier
One stop gas station
08.2004 - 09.2008
Associate of Arts -
Riverland Community College
High School Diploma -
New Richland High School