Karen Daniels
FedEx Custom Critical
Magna,UT
2
Languages
32
years of professional experience
Transportation professional with extensive experience in managing logistics and transportation operations. Known for fostering team collaboration and achieving operational excellence, adapting seamlessly to changing demands. Skilled in route planning, fleet management, and regulatory compliance, with a reputation for reliability and results-driven performance.
Work History
Expeditor Driver
1 Year 6 Months- Operated heavy machinery to ensure safe transport of materials and equipment.
- Conducted routine vehicle inspections to maintain operational safety standards.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Food Truck Manager
2 Years 1 Month- Planned and organized daily operations of the food truck, including staffing, inventory management, customer service, and scheduling.
- Analyzed sales data to identify areas for improvement in efficiency and profitability.
- Developed promotional materials, including menus, flyers, and banners, to enhance customer engagement and attract foot traffic.
- Assisted food prep and assembly on line and served 50 customers per day.
Transportation Operations Manager
8 Years 10 Months- Supervised day-to-day operations within the department including assigning tasks to staff members according to their capabilities.
- Tracked shipments using GPS technology in order to monitor location accuracy and provide estimated time of arrival.
- Oversaw team of 30 drivers by reviewing performance of daily transportation operations, ensuring timely and efficient delivery of goods.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
Customer Service Representative
2 Years 3 Months- Fostered customer loyalty by building strong relationships through effective communication.
- Utilized CRM software to document interactions and track issue resolution progress.
- Resolved approximately 30 incoming calls per day from customers inquiries and complaints efficiently through various communication channels.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Operations Manager, Customer Experience
12 Years 5 Months- Managed daily team operations, overseeing scheduling, resource allocation, workflow optimization, and problem resolution to enhance service delivery from 5 gas stations.
- Resolved escalated issues within agreed timelines while maintaining high levels of client satisfaction.
- Created reports on performance metrics such as response times, quality scores, customer satisfaction ratings.
- Generated performance metric reports detailing response times, quality scores, and customer satisfaction ratings to drive informed decision-making.
- Implemented continuous improvement strategies for customer experience by analyzing customer feedback trends to identify actionable insights.
Education
Bachelor of Science - Marketing
Skills
Load planning
Route optimization
Fleet management
Safety and compliance
Customer Support
Effective communication
Task management
Problem-solving
Dependable professional
LANGUAGES
Spanish
Native
Personal Information
Title: Operations Manager
Timeline
Expeditor Driver
FedEx Custom Critical
04.2025 - CurrentRead More
Food Truck Manager
Bkd Food Service, LLC
01.2023 - 02.2025Read More
Transportation Operations Manager
K&A Transportation Llc
02.2015 - 12.2023Read More
Customer Service Representative
Alorica
02.2012 - 05.2014Read More
Operations Manager, Customer Experience
COPENA
01.1995 - 06.2007Read More
Universidad De San Pedro Sula
Bachelor of Science from Marketing
Read More