Karen Davies
White Stone,Virginia
Summary
Highly proactive manager with 22 years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Restaurant General Manager
Good Ol School LLC
02.2001 - 07.2023
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Skills
- Health Code Compliance
- Talent Development
- Business Management
- Customer Engagement
- Purchasing
- Sanitation Standards
- Staff Scheduling
- Pre-shift walk-through
- Scheduling Coordination
- Menu development
- Schedule Coordination
- Inventory Management
- Employee Retention
- Guest Relations
Timeline
Restaurant General Manager
Good Ol School LLC
02.2001 - 07.2023
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