Karen Davis
Manager
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Manager
Cash America
New Orleans, La.
11.2013 - 04.2023
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Customer Service Desk/Cashier
Winn Dixie
New Orleans, La
09.2013 - 12.2014
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Teller
Capital One Bank
Shreveport, La.
11.2009 - 08.2012
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Turned in excess cash to maintain drawer security.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Asst. Front-End Manager/CBOT Trainer
Winn Dixie
Navarre, Fl.
04.2006 - 08.2008
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Mentored team members to enhance professional development and accountability in workplace.
Regional Manager
FNB&T
Fort Walton Beach, Fl.
11.1998 - 03.2006
- Traveled to over 2 locations per week to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associates of Arts - Business Administration
American Intercontinental University
Hoffman Estates, ILHigh School Diploma -
Rutherford High School
Panama City, FL06.1992
Skills
- Business Development
- Corrective Actions
- Customer Service
- Workflow Schedules
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Cash America
11.2013 - 04.2023
Customer Service Desk/Cashier
Winn Dixie
09.2013 - 12.2014
Teller
Capital One Bank
11.2009 - 08.2012
Asst. Front-End Manager/CBOT Trainer
Winn Dixie
04.2006 - 08.2008
Regional Manager
FNB&T
11.1998 - 03.2006
Associates of Arts - Business Administration
American Intercontinental University
High School Diploma -
Rutherford High School
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