Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Davis

Johnson City,TN

Summary

Two certifications: EPIC Resolute Professional Billing and TED Credential. Credential in HB, SBO, Cadence, and Grand Central, A total years in healthcare 22 and14 years classroom training with up to 25 students. Provide support to clinical, professional billing, hospital billing and nursing. ICD9 & ICD 10 training with knowledge and support to Coding/HIM. I am highly adaptable and flexible to all days and hours. I have years of experience as a manager of a hospital revenue cycle area, behavioral health, and communication operators, My experience extends to managing large projects and team members. History of yearly budges for departments and maintaining a annual revenue budge. I was responsible for leading a project to coordinate and relocate a major hospital communication system off site. Team member of Disaster committee with mass casualties. For two years, I was part of a new hospital build and coordination of moving large amounts of patients at one time with use of multiple census and counties. I am able to work well under pressure. I have experience with EPIC script writing and testing. I served as lead as a Technical Readiness. Also did case management, referrals and authorization . Prior State of Virginia: Emergency Medical Service Certification 1995.

Overview

28
28
years of professional experience

Work History

IT, EMR Principal Trainer PB

Ballad Health
02.2020 - Current
  • Tennessee /'Virginia
  • Epic Resolute Professional Billing Principal Training curriculum updates and maintains any MST changes.
  • Work with Professional Billing Analyst
  • Epic upgrades - including Nova notes, scheduling upgrade sessions and providing education to team members.
  • EPIC Resolute Hospital, Billing Professional Billing and Cadence/Template Build and Referrals version 2021
  • Facilitated and demonstrated Epic in classrooms/Virtual Training Class size 30 PB
  • Developed Curriculum for training, by using EPIC tools
  • Worked closely with Principal Trainers to achieve optimal performance while training staff
  • Work with Leadership and IT team to implement virtual classrooms in training in Health Stream
  • Assisted in Physicians EPIC virtual classes and readiness
  • Supporting with IT issues and troubleshooting
  • Virtual and Remote training and support
  • Assisted with MST Rebuild for 2021
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Collaborated with other departments/clinics to help meet IT needs and properly integrate and secure systems.
  • Created and terminated user's accounts from start to finish in business applications.
  • Demonstrated familiarity with latest Epic software and networking technology.

Liaison Coordinator

New York Presbyterian/ Columbia University
02.2020 - 03.2020
  • NYP Healthcare Telehealth Support Desk and Conversion liaison serving over 50 plus.
  • Provide support to variety of hospitals, Ambulatory Clinics, and Specialist at New York Presbyterian and Columbia University to integrate services that support their needs; internal hospital departments, physicians and physician practices to identify.
  • Coordinating daily inbound and outbound calls for patients
  • Attending multiple training sessions to learn multiple EMR systems.
  • Coordinating videoconference visits with patients
  • Converting office visit to video visits
  • Develops strong relationships with key customers both internal and external
  • Evaluates program impact and reassesses objectives and outcomes, planning for continuous improvement on a daily bases using a system called (call tracking)
  • Used Microsoft Teams- for communication with multiple teams and individual teams and education
  • EMR systems used (EPIC, Cerner, Allscripts and Athena)
  • Signing Patient's up for MY Chart or My Connect
  • Providing patients with instructions on how to download and/or walk patient process to prepare each patient for upcoming video visit
  • Microsoft Chat- used with each team member to communication issues and ask questions real time.
  • EPIC- responsible for multiple workqueues calling patients to reschedule office visits to video visits
  • Handling large call volume per day.

Credential Trainer/Facilitator

New York Presbyterian/ Columbia University
12.2019 - 02.2020
  • Facilitator to multiple Ambulatory Clinic and inpatients units
  • Insured all staff understood their role and provided support to all front end and clinical staff during each session.
  • Provide support in accessing exercise booklets.
  • Provide support in accessing Epic Playground
  • Provide support in accessing Day in the Life master video
  • Help facilitate session.
  • Ensured representation from each role that is within that practice.
  • Ensured team members are doing this together – not separately in their respective workspaces.
  • Rehearsed Day and Life of each department, Ambulatory clinics and Inpatient areas
  • Ensured all hardware with working and all log in information was correct for team members.

Lead

Baptist Health Ambulatory, Fort Smith
09.2019 - 09.2019
  • Go Live support for /PB/Coders and Cadence, (Version 2019)
  • Worked closely with Build Team/ management from Little Rock location to resolve training issues for end users and departments during go live as a Credential Trainer
  • Reviewed and troubleshooting All Resolute issues for PB Coding and Cadence working with analyst to resolve build issues for claims during go live
  • Provided end users feedback/training for PB/Coding application and identified improvement strategies for department workflow for PB support
  • Reviewing Claim Edit Errors and Coding Claim Edit Errors.

Resolute Credential Trainer

Towers Medical Center
07.2019 - 09.2019
    • EPIC Resolute HB/PB and SBO version 2019
    • Facilitated and demonstrated Epic in classrooms Class size 15-30 HB/PB and SBO staff
    • Developed Curriculum for training, by using EPIC tools (revised HB training materials)
    • Provided instruction to Management in regard to revenue cycle ensuring turnover of all insurance claims filed
    • Worked closely with Principal Trainers to achieve optimal performance while training staff
    • Work closely with Build Team to resolve end-user issues
    • Worked Command Center for Go Live.

Christus St Vincent
09.2018 - 11.2018
  • Post Go Live support for HB/PB SBO and Cadence, (Version 2018)
  • Worked closely with Build Team to resolve issues needed for end users and departments post go live as Credential Trainer
  • Reviewed and troubleshooting All Resolute issues for PB/HB and SBO, working with analyst to resolve build issues for claims post go live.
  • Provided end users feedback to Application Coordinators and identified improvement strategies for department workflow for PB support.
  • Reviewing Claim Edit Errors and Coding Claim Edit Errors.

Trainer

Virginia Hospital Center
01.2018 - 05.2018
  • Resolute HB/PB and SBO Credential
  • EPIC Resolute HB/PB and SBO version 2018 and Cadence 2018
  • Facilitated and demonstrated Epic in classrooms Class size 15-30 HB/PB staff
  • Developed Curriculum for training, by using EPIC tools
  • Provided instruction to Management in regards to revenue cycle ensuring turnover of all insurance claims filed
  • Worked closely with Principal Trainers to achieve optimal performance while training staff
  • Work closely with Build Team to resolve end-user issues
  • Testing all exercises for Resolute and reviewing and writing curriculum, Resolute classes and Cadence Classes
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs
  • Analyzed team performance and identified opportunities for additional training
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety
  • Monitored participant workflow and behaviors throughout training process
  • Developed effective training plans based on department needs and objectives
  • Tracked attendance and evaluated progress for assigned trainees
  • Developed individualized training plans to achieve staff readiness
  • Introduced standardized training for cohesive learning environments
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses
  • Recorded and edited videos to facilitate remote learning

Trainer

South Georgia Medical Center
07.2017 - 11.2017
  • Resolute HB/PB and SBO Credential
  • EPIC Resolute HB/PB and SBO version 2017 and Cadence 2017
  • Facilitated and demonstrated Epic in classrooms Class size 15-30 HB/PB staff
  • Developed Curriculum for training, by using EPIC tools
  • Provided instruction to Management in regards to revenue cycle ensuring turnover of all insurance claims filed
  • Worked closely with Principal Trainers to achieve optimal performance while training staff
  • Work closely with Build Team to resolve end-user issues
  • Trained classes for Resolute and Cadence
  • Worked Command Center during go live

PB Credential Trainer

Bassett Health
02.2017 - 05.2017
  • EPIC Resolute HB/PB and SBO version 2016
  • Facilitated and demonstrated Epic in classrooms Class size 15-30 HB/PB team members.
  • Developed Curriculum for training, by using EPIC tools
  • Provided instruction to Management in regard to revenue cycle ensuring turnover of all insurance claims filed.
  • Worked closely with Principal Trainers to achieve optimal performance while training team members.
  • Work closely with Build Team to resolve end-user issues.
  • Provided coaching and mentoring to employees.

PB Credential Trainer

Regional, EPIC Resolute SBO HB
05.2016 - 10.2016
  • Reviewed and tested all training material
  • Southeastern, Implementation process and adoption stages
  • Worked on Resolute SBH HB Certification

CT Trainer

EPIC HB/PB, Denver Health
01.2016 - 05.2016
  • EPIC Resolute HB/PB and SBO version 2015 and Cadence 2015
  • Facilitated and demonstrated Epic in classrooms Class size 15-30 HB/PB staff
  • Developed Curriculum for train the trainer, by using EPIC tools
  • Provided instruction to Management in regards to revenue cycle ensuring turnover of all insurance claims filed
  • Worked closely with all Trainers to achieve optimal performance while training staff and Physicians
  • Work closely with Build Team to resolve end-user issues
  • Provided One on One & Classroom Training as needed and after hours for all staff/Physicians
  • Facilitated software materials to over 1500 medical staff including Physicians, Physician Assistants, Nurses and Clinical Assistants using EPIC models
  • Trainer Resolute classes and Cadence as a fill in trainer

Technical Readiness analyst

Allegheny Health System
09.2014 - 03.2015
  • TDR Team (Technical Readiness, Work with EPIC client and server-side printing build, order transmittal build
  • Strong analytical skill set for troubleshooting various hardware and printing issues
  • Used basic understanding of the recommended hardware, and the aptitude to learn the specific model that will be deployed by AHN
  • Work with the Epic Ambulatory and Revenue Cycle workflows (i.e
  • Signing and printing orders, generating labels for specimens, printing controlled medications, etc.)
  • They also have client-facing skills that allow for them to effectively interact with Practice Managers and physicians, as well as interface with AGHN technical team members
  • They should have an extremely high level of attention to detail and commitment to quality, as small transpositions or omissions can make a significant impact in configuration.

Lead

Allegent Healthcare
05.2014 - 07.2014
  • Mercy Behavioral Health Unit
  • Implementation support for Surgical Care Scheduling, Diagnostic Scheduling, and all other areas with in the Medical Hospital
  • Go Live team lead and clinical support for Behavioral Health
  • Worked closely with the Build Team to resolve issues needed for the end users and departments during go live
  • Provided end users feedback to Application Coordinators and identified improvement strategies for department workflow
  • Project team lead for responsible for staffing, insuring the client had the proper support in all areas for Behavioral Health Hospital.

Project Analyst / Lead Behavioral Health Hospital, •Lead and Project analyst

Allegent Healthcare
02.2014 - 03.2014
  • For Cadence, Physicians and Clinical staff
  • Worked closely with the Build Team to resolve issues needed for the end users and departments during go live
  • Provided end users feedback to Application Coordinators and identified improvement strategies for department workflow for PB support
  • Project team lead for responsible for staffing, insuring the client had the proper support in all areas for Behavioral Health Hospital
  • Cadence trainer prior to the Lead position
  • Training staff in a classroom setting
  • Training up to 20 per class.

EPIC

Sutter Healthcare
10.2013 - 11.2013
  • Hospital Billing Charge Review
  • Worked work queues
  • Monitoring charges, revenue codes, quantities, pricing
  • Reviewed and changed incorrect charge information
  • Report daily corrections to top management
  • Notified builders of errors for charges

University of Cincinnati Ohio
10.2012 - 11.2012
  • Go live support for Cadence, Clinical staff
  • (EPIC version 2012)
  • Worked closely with the Build Team to resolve issues needed for the end users and departments during go live
  • Provided end users feedback to Application Coordinators and identified improvement strategies for department workflow for PB support
  • Bed placement

Manager, HB Claim Specialist

Maricopa Health System, EPIC
05.2012 - 08.2012
  • Version 2011
  • Manager for EPIC ADT/Prelude (Admitting and Registration areas)
  • Analyst of Data entering during the registrations for Resolute
  • Work Queue management for billing edits
  • Providing training to the registration and admission staff up to 12 in classroom
  • Work with EPIC team to correct billing edits
  • Correction of Resolute error, claim recovery, cleaning over $31 million dollars

Team Lead Coordinator Command Center

Moses Cone Hospital
01.2012 - 02.2012
  • EPIC Version 2010
  • Team Coordinator for Command Center during Go Live
  • Team Lead Security and Radiant during Go Live
  • Analysts for Cone Health Link, reviewing incident tickets and analyzing data for Director of EPIC project
  • Provided and implemented data to improve workflow and training needs of team members.
  • Provided support for end users along with one-on-one training
  • Worked closely with build team to resolve issues needed for end users and departments during go live.
  • Provided end users feedback as Command Center Coordinator and identified improvement strategies for system design and implementation.
  • Assigned to Cadence/ADT team to resolve education issues during Go Live and after go live working with Optimization team.

Analyst Script Tester

Children's Healthcare of Atlanta, Epic Cadence
07.2011 - 08.2011
  • Prelude, and ADT, Ambulatory Areas
  • EPIC version 2009
  • Responsible for rolling out Epic to Physician offices; specifically Cadence, Prelude and ADT
  • Responsible for analyzing and documenting system and programming requirements as well as policy and procedure requirements
  • Document using Visio
  • Worked as a liaison between Infrastructure and Application Teams to develop the standard package to deploy the application to the clinic
  • Optimization analysis for Children's Healthcare of Atlanta to ensure proficiency in daily process
  • Assist in critical system analysis, design, development, documentation, testing, training, and configuration
  • Worked to ensure test scripts matched workflows in EPIC by testing scripts

Manager

Carilion Clinic
08.1996 - 06.2010
  • For Revenue Cycle, managed 28 employees, responsible for budget, evaluations and education
  • Work as Project manager for hospital relocationm19, and EPIC implementation version

Script Coordinator

Epic
01.1998 - 01.2010
  • Script testing each script step by step
  • Scripts with over 400 steps
  • Applications ADT,Cadence, Clinical, ASAP, Radiant, Hospital Billing and Professional Billing
  • Testing large amount of scripts on daily bases,to problem solving errors within scripts, to correct run
  • Updating scripts as needed, testing flow of scripts
  • Worked with interface team, to ensure correct transitions were completed and correct message appeared during process.
  • Tested 900 plus beds for patient class and correct bed type for charging prior to go live., Helped to install and educate hospital staff with SMS system
  • Clinical Effectiveness, reviewing clinical chart for reimbursement
  • Helped with Go Live and education of staff
  • Managed and Responsible for staffing 24x7 coverage
  • Hiring and managing 28 staff
  • Responsible for monthly and annual budget
  • Revenue Cycle including: all registrations and admission areas for Medical and Behavioral Health

01.1996 - 01.1998
  • Participated in 5 Big Bang GO-LIVE Implementations
  • Supported end-users on-site during GO-LIVE
  • Provided Helpdesk Support
  • Utilized Learning Management System
  • Instrumental in design and implementation of existing workflows with Patient Access department and Business office
  • Managed large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems
  • Strong experience with Epic Cadence, Prelude, Hospital Billing, Professional Billing and Epic Implementation (both analyst, functionality, solution design, and providing training
  • EMPI work with implementation team to ensure unique index (or identifier) for every patient registered at health care organization
  • During Clinical Practice implementation educated staff on My Chart, to ensure patients knew how to use My Chart
  • Helped set long-range technical direction and capacity plans
  • Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems
  • Help set long-range technical direction and capacity plans.

Education

Bachelor - Leadership and Management

Bluefield College

Associate Degree - Business Management

New River Community College
2007

Skills

  • Proficient in Health Stream
  • Service Now
  • Epic Certifications with MST build
  • Education to all age groups
  • Manage Large Projects
  • Microsoft Office
  • Education IT technology
  • Basic IT support
  • Remote IT Implementation
  • IT team development

Timeline

IT, EMR Principal Trainer PB

Ballad Health
02.2020 - Current

Liaison Coordinator

New York Presbyterian/ Columbia University
02.2020 - 03.2020

Credential Trainer/Facilitator

New York Presbyterian/ Columbia University
12.2019 - 02.2020

Lead

Baptist Health Ambulatory, Fort Smith
09.2019 - 09.2019

Resolute Credential Trainer

Towers Medical Center
07.2019 - 09.2019

Christus St Vincent
09.2018 - 11.2018

Trainer

Virginia Hospital Center
01.2018 - 05.2018

Trainer

South Georgia Medical Center
07.2017 - 11.2017

PB Credential Trainer

Bassett Health
02.2017 - 05.2017

PB Credential Trainer

Regional, EPIC Resolute SBO HB
05.2016 - 10.2016

CT Trainer

EPIC HB/PB, Denver Health
01.2016 - 05.2016

Technical Readiness analyst

Allegheny Health System
09.2014 - 03.2015

Lead

Allegent Healthcare
05.2014 - 07.2014

Project Analyst / Lead Behavioral Health Hospital, •Lead and Project analyst

Allegent Healthcare
02.2014 - 03.2014

EPIC

Sutter Healthcare
10.2013 - 11.2013

University of Cincinnati Ohio
10.2012 - 11.2012

Manager, HB Claim Specialist

Maricopa Health System, EPIC
05.2012 - 08.2012

Team Lead Coordinator Command Center

Moses Cone Hospital
01.2012 - 02.2012

Analyst Script Tester

Children's Healthcare of Atlanta, Epic Cadence
07.2011 - 08.2011

Script Coordinator

Epic
01.1998 - 01.2010

Manager

Carilion Clinic
08.1996 - 06.2010

01.1996 - 01.1998

Bachelor - Leadership and Management

Bluefield College

Associate Degree - Business Management

New River Community College
Karen Davis