Karen Davis
Bronx,NY
Summary
Seasoned and motivated Administrator/Manager, with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Strong organizational skills and professional communicator, seeking a position that utilizes interpersonal skills, excellent time-management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Operations Manager, The Price Center for Comprehensive Chest Care for Lung & Esophageal Disorders
New York Presbyterian Hospital/ Columbia University Irving Medical Center
2014.07 - Current
- Direct oversight of day-to-day operations of The Price Center, a comprehensive multi-specialty ambulatory clinic, overseeing provider schedules and clinic room utilization, maximizing patient-provider ratio
- Develop and review as needed practice optimization and improvement strategies, utilizing a data drive methodology to monitor progress
- Collaborate with Practice Operations Director and Price Center division administrators on performance improvement
- Review and analyze operational and utilization reports, ensuring practice performance meets FPO/Surgery metrics
- Work together with revenue cycle teams on charge collections, coding issues to maximize division financial revenue.
- Review quarterly financial reports to ensure correct budget account allocations with Division Chief and Director of Finance
- Collaborate with Chief, Practice Operations Director on expanding practice clinical sites to outside locations
- Collaborate with FPO on space renovation projects, responsible for space management operationally and financially
- Work in partnership with Marketing on website and social media content, and provide updates as needed
- Oversight of Price Center physical environment and cleanliness. Built strong interdepartmental relationship with Environmental Services, Facilities, and Biomed.
- Provide backup coverage for Thoracic Surgery Practice Manager
- Division reconciler and approver of all office and medical supplies purchases
- Process invoices, POs, check request, and concur travel reimbursement
- Reconcile bank deposit end of day co-payments and past due balances.
Practice Administrator, Section of General Thoracic Surgery
New York Presbyterian Hospital/ Columbia University Irving Medical Center
2014.07 - Current
- Onboarding/ Offboarding of Thoracic Surgery faculty and allied health practitioners, obtaining office space, computers, cellphones, lab coats, EPIC templates.
- Provide academic support needs for faculty and allied health by obtaining and overseeing medical licenses, DEA, board certifications, hospital training, and hospital reappointment.
- Coordinate all domestic and international short-term visitors and OR requests for physicians, fellows, residents, and medical students
- Maintain Thoracic surgeon academic calendars, including coordination of research, and departmental meetings
- Maintain surgeon on-call calendars for Thoracic surgery, Lung transplant, and ECMO
- Direct supervision and mentoring of (7) staff members including recruitment, hiring, evaluation, development and disciplinary. Approve vacation and time off requests
- Conduct schedule and impromptu huddles/meetings to ensure consistent transfer of information relevant to patient flow and team driven coordination of care and services
- Promote staff professionalism and performance via coaching, training and feedback individually and as a team
- Provide outstanding support to entire staff which help improve process flow and boosted efficiency.
- Complete ad hoc and special projects as assigned by Director of Operations and HR by creating a uniform new hire workflow system
Education
MHA Candidate - Department of Health Policy & Management
Columbia University Mailman School of Public Health
New York, NYBachelor of Business Administration - Healthcare Systems Management
Metropolitan College of New York
New York, NY05.2014
Skills
- MS Office
- Project management abilities
- Workflow Optimization
- Organizational Management
- Program Administration
- Strategic planning
- Schedule Management/ Oversight
- Team Leadership
- Assignment Delegation
- Health and safety compliance
- Customer Service
- Performance monitoring
Affiliations
- American Institute of Healthcare Compliance
- Medical Group Management Association
Timeline
Operations Manager, The Price Center for Comprehensive Chest Care for Lung & Esophageal Disorders
New York Presbyterian Hospital/ Columbia University Irving Medical Center
2014.07 - Current
Practice Administrator, Section of General Thoracic Surgery
New York Presbyterian Hospital/ Columbia University Irving Medical Center
2014.07 - Current
MHA Candidate - Department of Health Policy & Management
Columbia University Mailman School of Public Health
Bachelor of Business Administration - Healthcare Systems Management
Metropolitan College of New York
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