Karen Davis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Mental Health technician with impressive mental health expertise and CPR certificate. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
25
25
years of professional experience
Work History
Mental Health Technician
Houston Behavioral HealthCare Hospital
08.2019 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Bakery Clerk
85c Bakery Cafe
09.2017 - 08.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Mental Health Technician
West Oaks Hospital
11.2001 - 07.2009
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
Sales Associate
EZ Pawn Jewelry
02.1999 - 10.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Medical Assistant
Everest Institute - Houston, Texas
970 Bissonnet St. Ste 1400 Houston, Texas 7703605.2008
High School Diploma -
Jesse H. Jones SR. High School
7414 St. Lo Rd, Houston, Texas 7703306.1984
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Suicide Prevention
Timeline
Mental Health Technician
Houston Behavioral HealthCare Hospital
08.2019 - Current
Bakery Clerk
85c Bakery Cafe
09.2017 - 08.2019
Mental Health Technician
West Oaks Hospital
11.2001 - 07.2009
Sales Associate
EZ Pawn Jewelry
02.1999 - 10.2001
Medical Assistant
Everest Institute - Houston, Texas
High School Diploma -
Jesse H. Jones SR. High School
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