Karen Day
Wilmington,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and relationship building at Hobby Lobby. Proven ability to enhance visual merchandising and resolve customer issues efficiently. Skilled in Microsoft Office and adept at multitasking, consistently exceeding expectations and fostering repeat business through exceptional communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Sales/Merchandise Associate
Hobby Lobby
Torrance, California
11.2021 - Current
- Answered questions regarding the store and its merchandize
- Organized racks and shelves to maintain visual appeal of the store
- Managed a wide variety of customer service and tasks to resolve customer issues quickly and efficiently
- Greeted customers in a timely fashion while quickly determine their needs
- Recommended merchandize to customers based on their needs and preferences
- Shared product knowledge with customers while making personal recommendations
- Completed all cleaning, stocking, and organizing tasks in assigned areas
- Built relationships with customers to increase likelihood of repeat business
- Operated cash register and processed transactions efficiently.
- Trained new associates on store policies and operational procedures.
- Constructed aisle displays and arranged end caps to promote specific products.
- Executed markdowns according to established procedures while maintaining appropriate margins.
Valet/Parking Attendant
Premiere Valet
04.2020 - Current
- Open and close vehicle doors for guests arriving or departing the premises
- Anticipate guest needs and demonstrate a genuine desire to meet and exceed them
- Park vehicles in selected areas efficiently and safely
- Ensure every vehicle has been locked while in parking
- Well-versed in operating manual and auto transmission vehicles
- Ascertain that vehicles are properly parked in designated lots and locked before being left alone
- Follow proper and safe driving procedures and safety protocol
- Ascertain the cleanliness and maintenance of parking lot to ensure both customer and vehicle safety
- Offer guests with directions, travel information, and other information
- Perform other duties as assigned
- Assist disabled and special needs guests
In-home care provider
In-Home Supportive Services
10.2019 - 01.2022
- Conferred with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
- Prepared and maintain clean environment such as preparing meals, cleaning and vacuuming, grooming, laundry
- Developed and maintain relationships with the social worker
- Analyzed information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients’ abilities, needs, and eligibility for services.
- Counseled clients or patients, individually to assist in overcoming dependencies, adjusting to life, or making changes.
- Coordinated counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.
- Developed diagnostic procedures to determine clients' needs.
- Conferred with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs.
- Arranged for on-site job coaching or assistive devices, such as specially equipped wheelchairs, to help clients adapt for outdoor environment.
Education
Some College (No Degree) - Business Administration
Los Angeles Harbor College
Wilmington, CASkills
- Customer Service
- Adaptability
- Reliability
- Motivation
- Multitasking
- Problem solving
- Stress Tolerance
- Quick learner
- Proficient in Microsoft Office - Word
- Proficient in Microsoft Office - Excel
- Proficient in Microsoft Office - Power Point
- 35 PM Typist
- Exceptional 10-key skills
- Excellent communication skills
- Detailed-oriented
- Good organizational skills
- Works well under pressure
- Excellent editing skills
- Self-motivation
- Visual merchandising
- Customer relationship management
- Product recommendations
- Sales techniques
- Detail orientation
- Relationship building
- Process improvement
- Situational awareness
- Team collaboration
Timeline
Sales/Merchandise Associate
Hobby Lobby
11.2021 - Current
Valet/Parking Attendant
Premiere Valet
04.2020 - Current
In-home care provider
In-Home Supportive Services
10.2019 - 01.2022
Some College (No Degree) - Business Administration
Los Angeles Harbor College