Karen D. Brown
Summary
Seasoned program/project manager with over 35 years of experience. Skilled in leading project initiatives, managing teams, and optimizing resource allocation strategies. Expertise in problem-solving, fostering collaboration, strategic planning, risk management, lifecycle development, and driving successful project delivery aligned with organizational objectives.
Overview
35
35
years of professional experience
2
2
Certification
Work History
Program Manager / Division Director/ Project Manager
Bureau of the Fiscal Service, U.S. Department of the Treasury
01.2024 - 01.2025
- Led enterprise customer engagement and communications compliance efforts.
- Conducted bureau-wide surveys and analyzed feedback to develop action plans and improve satisfaction metrics.
- Directed the implementation of year-end improvements across functional areas.
Director, Strategic Relationship Management Division (SRMD)
Bureau of the Fiscal Service, U.S. Department of the Treasury
01.2020 - 01.2024
- Provided executive-level strategy and direction for the Payment Management program.
- Launched and facilitated a 9-month Leadership Development Program (GS-12-GS-15) and a Career Development Program (GS-7-GS-11).
- Served as Agile Product Owner and SCRUM facilitator for technology modernization efforts.
Program Manager, Risk & Outreach
Bureau of the Fiscal Service, U.S. Department of the Treasury
01.2018 - 01.2019
- Represented Payment Management in the Bureau's Enterprise Risk Management Work Group.
- Monitored high-priority risks and ensured quarterly reporting to executive stakeholders.
- Coordinated bureau-wide responses to customer survey findings as part of the Agency Outreach Initiative.
Program/Project Manager, Information Repository (PIR)
Bureau of the Fiscal Service, U.S. Department of the Treasury
01.2009 - 01.2015
- Directed the design and multi-year implementation of a centralized payment repository supporting transparency, data integrity, and analytics.
- Managed $10M+ annual budget and cross-agency collaboration (GSA, USASpending.gov).
- Delivered Business Intelligence and Data Quality dashboards to improve FPA data accuracy.
- Supported agency compliance with the DATA Act and FFATA via FIR publishing and standardized reporting interfaces.
Education
Bachelor of Science - Business Administration/Information Systems
Southern University At New Orleans
New Orleans05-1988
Skills
- Certified Project Manager
- Director
- Strategic decision-making
- Remote workforce oversight
- Collaborative team management
- Leadership Development and Career Development Program Coordinator Management
- Decision-making
- Agency Outreach/Customer Support
- Life cycle management
- Product development
- Problem-solving
- Comprehensive project lifecycle understanding
- Process mapping
Certification
- PMP - Project Management Professional
- Certified Scrum Master
Timeline
Program Manager / Division Director/ Project Manager
Bureau of the Fiscal Service, U.S. Department of the Treasury
01.2024 - 01.2025
Director, Strategic Relationship Management Division (SRMD)
Bureau of the Fiscal Service, U.S. Department of the Treasury
01.2020 - 01.2024
Program Manager, Risk & Outreach
Bureau of the Fiscal Service, U.S. Department of the Treasury
01.2018 - 01.2019
Program/Project Manager, Information Repository (PIR)
Bureau of the Fiscal Service, U.S. Department of the Treasury
01.2009 - 01.2015
Bachelor of Science - Business Administration/Information Systems
Southern University At New Orleans
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