Karen Dean
Petersburg,VA
Summary
Hard-working professional with diverse experience leading teams, delivering results, and exceeding expectations; Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects; Skilled in teaching new concepts and best practice strategies; Proven ability to inspire, motivate, and cultivate strong and resilient teams.
Overview
23
23
years of professional experience
Work History
Branch Operations Manager/Teller
Wells Fargo & Company
04.2000 - 04.2023
- Led and developed several teller teams consisting of up to 9 team members in consistently surpassing company's customer experience metrics, sales goals, and individual growth leading to teller promotions.
- Served as leader in risk management; significantly decreasing branch net loss, enhancing team's fraud detection skill set, and 100% pass rate on branch operations audits.
- Managed daily branch operations through efficient schedule management and effective delegation of tasks.
- Collaborated with Branch Manager in exceeding district goals and supporting business growth initiatives through implementation of fundamental learning activities.
- Completed Teller transactions in compliance with policies and procedures.
- Attracted, interviewed, hired, and retained great talent.
- Enhanced customer relations through rapport building conversations, needs assessment, and banker introductions.
- Assessed employee performance and developed improvement plans.
- Performed monthly compliance checks.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Fraud Specialist II
Capital One
08.2021 - 02.2022
- Researched and analyzed customer relationships through multiple channels to assess levels of risk related to wire transactions
- Verified legitimacy of business and customer provided information
- Identified known transaction fraud patterns associated with fraud rings
- Provided exceptional customer experience throughout investigation process
- Escalated suspected or confirmed fraud cases per department guidelines
- Utilized moderate understanding of UCC and Reg CC guidelines to assess risk with check deposits
- Partnered with back office to mitigate additional bank losses
Senior Juvenile Correctional Officer
Department Of Juvenile Justice
12.2000 - 04.2010
- Supervised daily activities of diverse population of youth in secured facility.
- Served as mentor for residents by establishing healthy relationships, modeling respectful interactions, and helping youth to engage in prosocial behavior and decision making.
- Implemented case plans related to identified therapeutic goals and behavioral plans.
- Ensured safety and well-being of residents and staff by utilizing motivational interviewing and verbal de-escalation techniques.
- Collaborated with multidisciplinary team of professionals to foster therapeutic environment.
- Controlled issuing, logging, and collection of security keys
- Monitored base radio systems, monitors, and fire alarm system.
- Operated multi-line telephone system, directed calls in accordance with policies and procedures.
Education
No Degree - Arts And Science For Transfer
John Tyler Community College
Chester, VACertificate of Completion - Practical Nursing
Petersburg Public Schools Practical Nursing
Petersburg, Va 08.1997
High School Diploma -
Petersburg High School
Petersburg, VA06.1990
Skills
- Regulatory Reporting and Compliance
- Leadership
- Retail Sales
- Risk Management
- Conflict Resolution
- Excellent Written, Verbal, and Interpersonal Communication
- Relationship Management
Accomplishments
- Risk Management Awards for proficiency in branch audits
- Outstanding Achievement Award for implementation of changes leading to branch growth, audit success, and increase in customer satisfaction for the year
- Bravo Award for overall branch excellence
- Customer Experience Award for achieving top overall customer experience score in district
Timeline
Fraud Specialist II
Capital One
08.2021 - 02.2022
Senior Juvenile Correctional Officer
Department Of Juvenile Justice
12.2000 - 04.2010
Branch Operations Manager/Teller
Wells Fargo & Company
04.2000 - 04.2023
No Degree - Arts And Science For Transfer
John Tyler Community College
Certificate of Completion - Practical Nursing
Petersburg Public Schools Practical Nursing
High School Diploma -
Petersburg High School
Similar Profiles
Mutombo YomboMutombo Yombo
Correspondence Agent at Wells Fargo & CompanyCorrespondence Agent at Wells Fargo & Company
Lillie KingLillie King
Premier Phone Banker at Wells Fargo & CompanyPremier Phone Banker at Wells Fargo & Company
Thomas DeBesseThomas DeBesse
Branch Banking Region Executive at Wells Fargo & CompanyBranch Banking Region Executive at Wells Fargo & Company
Ameetra ThrowerAmeetra Thrower
Senior Commercial Loan Servicing Representative at Wells Fargo & CompanySenior Commercial Loan Servicing Representative at Wells Fargo & Company
Rickey StithRickey Stith
Material Handler at Georgia Pacific CenterMaterial Handler at Georgia Pacific Center