Dedicated and professional individual with expertise in analytical problem-solving and attention to detail. Utilizes strong organizational skills to improve office efficiency and support team operations. Demonstrated ability to quickly grasp new concepts and implement best practice strategies for continuous growth and improvement.
Overview
15
15
years of professional experience
Work History
Business Owner
True Integrity Professional Services LLC
04.2023 - Current
Oversee execution of business services to guarantee consistency and superior level of customer satisfaction
Proficiently balance multiple administrative duties including budget planning, accounting practices, and coordination of scheduling clients for services
Successfully build progressive relationships by conducting constructive consultations to identify services complementary to client's needs
Research industry trends to analyze and strategize mechanisms to sustain company success
Well versed in curating promotional material for marketing initiatives on social media platforms
Branch Operations Manager | Teller
Wells Fargo and Company
04.2010 - 04.2023
Demonstrated integral leadership to 9 Tellers by facilitating effective training and coaching, constructing staff schedules, assessing staff performance, and appropriately delegating tasks based on staff strengths
Collaboratively partnered with Branch Manager to strategize and implement learning activities to sustain exceeding district goals and to continue positive business growth with the branch
Persistently maintained compliance through conduction of monthly checks and adhering to company's policies
Generated a healthy rapport with stakeholders through positive interactions and actively listening to their needs
Subject matter expert of mitigating company risks by improving team's fraud detection identification skills