Karen Deaton

• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Ensured compliance with safety regulations and company policies.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Supervised daily operations including scheduling shifts, assigning duties.
• Recruited and trained new employees to meet job requirements.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Served as a liaison between staff members and senior management personnel.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Recognized by management for providing exceptional customer service.

I started as a band wrapper for Enegizer. I would load the pallet of boxed batteries onto the wrapper machine, put appropriate cardboard on the load. Next I would band then shrink wrap pallet. After I trained as a boxer, I would load batteries in trays onto the pallet from the machine, checking for bad batteries every so often.

• Implemented new POS system and trained staff members on use.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Monitored cash register operations during shifts for accuracy of transactions.
• Greeted customers, answered questions and recommended specials to increase profits.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Trained new wait staff team members in proper procedures and important standards of establishment.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Oversaw food preparation, production and presentation according to quality standards.

• Resolved customer complaints in a timely manner while upholding company standards.
• Maintained calendars of upcoming events, meetings and deadlines.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Coordinated with other departments to ensure projects were completed on time and within budget.
• Maintained records of customer needs and preferences.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Leveraged [Software] skills to input and compile data gathered from various sources.
• Completed day-to-day duties accurately and efficiently.

• Assisted with setting up the dining area before shift began.
• Stocked shelves with supplies such as utensils, cups, glasses.
• Stocked server areas with supplies before, during and after shifts.
• Reconciled cash drawers at the end of shifts to verify sales totals.
• Presented menus and answered questions regarding items.
• Stocked service areas with supplies during slow periods.
• Suggested additional items to customers based on their preferences and needs.
• Ensured all dishes were prepared according to recipe standards.
• Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
• Prepared checks accurately and processed payments promptly.
• Checked with customers to ensure that they were enjoying their meals.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.