Karen DeBuc
Naples,FL
Summary
Dynamic professional with experience at HCA Healthcare Inc. and LA Fitness, excelling in application analysis and user support. Proven ability to enhance system performance and improve user engagement through effective training and performance monitoring. Skilled in automated testing and vendor management, delivering solutions that drive operational success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Zumba Fitness Instructor
LA Fitness
Plantation, FL
02.2022 - Current
- Monitored group dynamics throughout the class and adjusted activities accordingly.
- Adapted instruction to accommodate different levels of fitness and experience in the class.
- Observed participants during classes, watching for issues and incorrect techniques.
- Assessed needs of participants and developed class exercises to address expectations.
- Monitored class participants for appropriate techniques to prevent injuries.
- Monitored participant progress and provided constructive feedback to promote goal achievement.
Application Support Analyst
HCA Healthcare Inc.
Nashville, TN
09.2016 - Current
- Analyzed customer requirements to determine compatibility with existing systems.
- Reviewed vendor contracts related to software licenses, maintenance agreements.
- Expanded or modified system to serve new purposes or improve workflow.
- Performed root cause analysis of application issues and identified solutions.
- Developed automated test cases for validating new application functionality.
- Provided technical support to users on various applications and software packages.
- Configured web servers, databases, and other components necessary for running applications.
- Developed, documented and revised system design procedures and quality standards.
- Monitored system performance metrics to identify potential problems before they occur.
- Deployed new versions of applications based on customer specifications.
- Installed upgrades and security patches for existing applications as needed.
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Resolved customer queries via phone, email, chat, or remote desktop tools.
- Trained staff and users to work with computer systems and programs.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Collaborated with other teams such as network engineering and database administration to troubleshoot complex issues.
- Tested, maintained and monitored computer programs and systems.
Education
MBA - Business Intelligence And Analytics
Nova Southeastern University
Davie, FL12-2020
Bachelor of Science - Computer Information Systems
Florida Gulf Coast University
Fort Myers, FL12-2016
Skills
- Application analysis
- Automated testing
- User support
- Performance monitoring
- Vendor management
- Database management
- Ticket management
- System analysis
- Data analysis
- Server maintenance
- Operating systems
- Customer support
- Technical support
Timeline
Zumba Fitness Instructor
LA Fitness
02.2022 - Current
Application Support Analyst
HCA Healthcare Inc.
09.2016 - Current
MBA - Business Intelligence And Analytics
Nova Southeastern University
Bachelor of Science - Computer Information Systems
Florida Gulf Coast University