Karen Deckard- Collins
Lancaster,TX
Summary
Successful Customer Care Assistant with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Chartwell Community
02.2018 - Current
- Maintained a clean and safe home environment for 7 years with 3 patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided transportation and appointments management.
Crew Leader
US Department of Commerce /2010 US Census
03.2009 - 04.2010
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
Store Stocker
Dollar Tree #3729
08.2007 - 08.2008
- Aided customers during busy periods with answering questions about products or locations within the store.
- Helped achieve company targets for shrink reduction through accurate record-keeping and stock management practices.
- Streamlined inventory management processes by accurately updating records after new deliveries arrive or damaged items are returned.
- Prepared stores for special events or promotions by setting up signage, banners, or other visual aids as required.
- Maintained effective team member communication.
Education
Certification - Microsoft Word And Excel
El Centro College
Dallas, TX05.2010
Certification - Automated Office System
Texas Institute
Dallas, TX05.1990
High School Diploma -
Ferris High School
Ferris, TX05.1988
Skills
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Multitasking Abilities
- Light Computer Skills
Timeline
Home Health Aide
Chartwell Community
02.2018 - Current
Crew Leader
US Department of Commerce /2010 US Census
03.2009 - 04.2010
Store Stocker
Dollar Tree #3729
08.2007 - 08.2008
Certification - Microsoft Word And Excel
El Centro College
Certification - Automated Office System
Texas Institute
High School Diploma -
Ferris High School
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