Karen DeJesus

Dynamic and results-driven professional with over 28 years of experience in business management, telecommunications, recruiting, customer service, and sales. Proven expertise in navigating diverse management roles, driving billing resolution processes, and enhancing customer satisfaction through strategic sales initiatives. Versatile leader adept at fostering team collaboration and delivering exceptional service in fast-paced environments. Committed to leveraging extensive industry knowledge to achieve organizational goals and elevate client experiences.

• Implemented a plan to bring Gross Net Profits to a positive state from a $127,000 Deficit within a year.
• Met or exceeded 100% sales quota in four major product areas consistently for over 2 years.
• Collaborated with team of personal bankers to contact all business clientele in my portfolio.
• Created and executed an incentive program for my sales team resulting in my team reaching a #1 status for 3 months.
• Implemented a record keeping system for my team allowing us to keep track of all sales on a proficient basis.
• Selected to participate in multiple additional leadership roles during my career at both AT&T and JPMorgan Chase Bank
• Ranked top 5% in the nation for 2004.
• Supervised and trained new title employees within their first 6 months of employment.
• On a semi-annual basis print the Job Satisfaction and/or Employee Performance Appraisal Summary reports

Specialties: approach, assets recovery, billing, coaching, customer relations, customer service, documentation, fiber optics, file management, financial, fundraising, government, html, management, marketing, Microsoft access, Microsoft excel, Microsoft PowerPoint, Microsoft word, networking, online research, payroll processing, personnel, policy analysis, profit, quality, recruiting, sales, staffing, telecommunications, VoIP, AVPN ,EVPN ,ADI ,Long Distance, Toll Free Service .ADIVB, data services, contract implementation,Adobe, Workday.