Karen DeLeo

*Providing customer service to all customers/residents.

*Maintain a balanced drawer during business days.

*Answer phones, answering questions and assisting residents/customers.

*Process PSN payments each morning

*Generate water deposit letters for new residents, as well as Apply water deposits to new accounts.

*Maintain monthly Metra lot customer list/payments

*Assist other clerks in daily tasks, as well as building dept. with entering inspections, scanning, and entering payments for permits.

*Maintain Hometown Heroes banner applications/program

*Enter Adjustment entries for removing penalties on water accounts.

• Anticipate needs and resolve problems to keep customers happy
• Offers expert service based on current product and policy knowledge
• Answer calls/ Type formal complaints and commendations for customers

• Operated office equipment such as copiers and fax machines
• Entered information into computer databases
• Contacted staff and customers to retrieve files

• Entered information into computer databases
• Retrieved requested files and delivered to appropriate personnel

• Managed clerical needs of company employees, including copying, faxing and file management
• Responded to telephone inquiries from clients, vendors and the public