Karen Demmitt
Mesa,AZ
Summary
Community Service Volunteer with background working in service-based programs and nonprofits. Physically fit and active with flexible schedule and desire to help. Highly energetic, friendly and tireless in supporting others. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Community Work Volunteer
Highlands Of Brentwood
Mesa, AZ
02.2021 - Current
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Exhibited excellent communications and customer service relations skills.
- Planned and delivered numerous activities and special events for programs and services.
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Volunteer
Mara Laguna
San Pediro , Belize
05.2018 - 12.2020
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Helped with office tasks, taking messages and answering phone inquiries.
- Freed full-time employees up for more critical work.
Volunteer
Spokane Food Bank
Spokane, WA
08.2013 - 06.2018
- Used strong interpersonal communication skills to convey information to others.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Coordinated food, clothing for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Supported staff with clerical work and other office tasks.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
- Supported program leaders with administrative support duties.
- Helped with office tasks, taking messages and answering phone inquiries managing over 50 customer calls per day.
Customer Service Representative
Michael Gordon Wholesale
Spokane, WA
10.2008 - 07.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times, responding to 75-100 customers daily.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Customer Service Associate
Club Oasis Apt. Complex
Chandler, AZ
09.2005 - 07.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collaborated with management to suggest actionable improvements and corrective action plans.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
High School Diploma -
Cusick High School
Cusick, WACosmology Degree -
Kane Beauty School
Couer De Alene IdMaricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Data Entry
- Maintaining Client Records
- Verbal and Written Communication
- Client Needs Assessment
- Mission Implementation
- Answering Phones
- Eligibility Requirements
- Data Analysis
Websites
Timeline
Community Work Volunteer
Highlands Of Brentwood
02.2021 - Current
Volunteer
Mara Laguna
05.2018 - 12.2020
Volunteer
Spokane Food Bank
08.2013 - 06.2018
Customer Service Representative
Michael Gordon Wholesale
10.2008 - 07.2013
Customer Service Associate
Club Oasis Apt. Complex
09.2005 - 07.2008
High School Diploma -
Cusick High School
Cosmology Degree -
Kane Beauty School
Maricopa Community Colleges - Mesa Community College
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