Karen Den Braven

• Identified customer needs to enhance service delivery effectively.

Conducted patient interviews to gather medical history and current health issues.

• Accurately documented patient medical history, updating records in a timely manner.
• Addressed customer requests and inquiries to improve satisfaction levels.
• Organized and prioritized tasks to achieve service objectives efficiently.

• Assist residents with all care needs
• Medication administration, wound care
• Engage with Residents and their families and provide physical, emotional, social and mental support
• Collaborated with entire nursing team, Physicians and PT to ensure the highest level of patient care and satisfaction.
• Maintain a clean and safe environment for patients to thrive in
• Follow Physician orders and Care Plans as ordered
• Administered medications and treatments, monitoring patients for reactions and side effects.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• Created, implemented and evaluated patient care plans with medical team.
• Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
• Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
• Carried out physician orders regarding tests or medication administration accurately and safely.
• Participated in quality improvement initiatives to enhance patient care outcomes.
• Adhered to infection control procedures to facilitate safe, clean patient environment.
• Administered medications, tracked dosages, and documented patient conditions.
• Ensured compliance with infection control policies and procedures.

• Assess symptoms presented by patient and determine level of care to initiate.
• Adhere to strict protocols while using clinical judgment
• Schedule appointments via EPIC as needed.
• Charge Nurse
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Attended educational workshops to maintain current competency and licensure in nursing specialty.
• Maintained accurate records of all calls received and actions taken in response.
• Assessed caller's needs and provided appropriate education on health topics.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Collected data to represent symptom onset, presenting problem and medical diagnoses.
• Implemented quality assurance protocols within the call center environment.
• Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
• Evaluated patient histories and current symptoms to determine the best course of action.
• Responded to questions regarding medications, dosage, side effects and interactions.
• Provided medical advice and support to callers in need of assistance with health-related inquiries.
• Analyzed discussed symptoms with established protocols to determine patient acuity.
• Developed strategies for improving customer service standards across the board.
• Communicated triage information to primary care team to discuss disposition.
• Documented services discussed and provided details in electronic medical records.
• Educated patients relative to health care urgency and community resources available to meet needs.

• Company Overview: Comprehensive OB/GYN, Premier OBGYN, OBGYN Resident Clinic and MFM Clinic
• Managing daily operations in multiple Physician Practices
• Managing budgets, finances including payroll
• Hiring, and supervising staff, performance reviews
• Revenue cycle
• Meaningful use and population health
• Review and evaluate monthly statistical reports and make recommendations for revenue cycle initiatives.
• Receive and resolve patient concerns with Physicians and staff.
• Participate in Joint Commission Steering Committee
• Develop and lead process improvements and monitor outcomes.
• Attend monthly and quarterly meetings and coordinate regular office meetings with staff and Physicians.
• Serve as operational backup within the Practice as needed.
• Comprehensive OB/GYN, Premier OBGYN, OBGYN Resident Clinic and MFM Clinic

• Assessing and monitoring vitals, telemetry, detecting changes and performing interventions when required.
• Ensured Patient safety and performed all aspects of primary bed side nursing
• Monitoring and administering prescribed medication and titration of drug doses as prescribed, wound care, insert catheters, start or change IV's
• Coordinated care with a multi-discipline team of physicians, technicians, and care providers.
• Review charts, labs, plans of care, chart documentation
• Adhere to policy and procedures
• Patient satisfaction